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Description
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Use cases
EHR integrations
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Loyal Platform
Loyal Platform

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Categories

Solutions

Description

Product Description:

Loyal provides an end-to-end consumer health platform that integrates deeply with a health system’s core ecosystem, including your EHR and revenue cycle management system. It streamlines care, allows providers to transform operations and creates a unified patient engagement strategy for active, dormant, and untouched patients.

When the Loyal platform is fully implemented within your health system, we can touch every part of your patient’s journey – from researching care with the most appropriate provider, to scheduling appointments, and throughout post-care communication and follow-ups – all through connected digital touch points.

Understanding that every system has different needs, we offer a variety of solutions that can be outfitted to meet your care delivery model, depending on where your patient sits in their journey. Powering the system is our Enterprise OS, which consists of three core elements: Data management, which powers the front-end patient experience; a CRM platform that creates a 360-degree view of your patients and related communications supporting their care; and Insights, which is where machine learning comes into play. 

These elements help you understand your health system’s supply and capacity across the organization – from availability at every clinic to every provider location. Our platform also allows customers to apply machine learning algorithms on top of these data sets. This marries your patient’s need for the right care at the right time in their journey, with where your health system has the capacity. When this happens, your health system can operate at its highest capacity and your patients can receive the care they need. 

About Loyal:

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S. 

Product Description:

COVID-19 Screener & Triage Program - offers education, preventive care, risk assessment, symptom checking, and guidance to local testing and care (based on zip code) - which can be configured and used by healthcare and other organizations in their communities. (being used by a number of major healthcare organizations who have sent to millions of patients; it's triaging very well ... e.g. ~85% of patients not going to free e-visits after using the program. ~70%+ of those scored as red by the tool are going to e-visits) COVID-19 Lab Results Program - delivers positive or negative lab test results via a chat program, which then provides guidance depending on the person’s results. (Northwell Health using in New York to help with overloaded call centers... see news here...https://patientengagementhit.com/news/chatbots-enhance-call-center-patient-outreach-for-covid-19-tests COVID-19 QuarantineChecks Program - provides ongoing symptom checking capability to people who are self-quarantined or self-isolating, along with appropriate guidance, stress/anxiety management, etc. (UNC Health has been using for a week, numerous health systems launching it this and next week). COVID-19 Employee HealthScreener Program - conducts a “safe-to-work” checks for healthcare professionals and provides an all clear that they can show a front desk person that indicates they can work a) with no conditions or b) with a mask. If not cleared, it instructs the employee to stay home and provides further guidance on self-care or seeking testing/care, based on the situation. (UCSF Health has been using it for a week. Numerous other organizations launching this and next week).

About Conversa Health:

Conversa is healthcare’s leader in delivering personalized, automated engagement at scale for patients, members, employees, and consumers. With Conversa Connect™, its proprietary patient profiling and health signals engine, and an extensive library of clinically-intelligent engagement programs, Conversa enables healthcare organizations to effectively and efficiently manage patients across the care continuum. Leading health systems, payers, and pharma companies are using Conversa to develop meaningful relationships and drive better health outcomes at scale. To learn more, visit conversahealth.com, follow @ConversaHealth or text HELLO to 77877.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Attract

With a focus on patient attraction and meaningful engagement, Loyal’s platform provides digital solutions for your health system that sit at every stage of the patient journey. This end-to-end support helps ensure your providers, locations, and overall systems can maintain their reputation across first- and third-party sites.

Solutions

  • Reputation Management
  • Acquistion - HRAs

Access

As patient consumerism mounts, patients are often discouraged by systems that make accessing care more difficult. Whether a patient needs to identify and locate a provider, schedule an appointment, or simply ask a question, an integrated and easily accessible solution that meets them where they are is paramount to ensuring patients are getting the care they need, when they need it. 

Solutions

  • Care Search
  • Scheduling
  • AI Chat

Prepare

Preparing patients ahead of their appointment is key to reducing no-shows and improving both their experience and their outcomes. But no shows are inevitable if there aren’t processes in place to reach patients via preferred communication channels. Loyal’s platform not only helps identify the best channel for communication, but automates confirmations and rescheduling, while also increasing provider efficiencies to give back time to spend with patients directly.

Solutions

  • Appointment Reminders

Post Care

A patient’s relationship with their provider doesn’t – and shouldn’t – stop the moment they wrap up an appointment. Loyal’s solution helps to ensure a healthy recovery process with positive outcomes and continued communication throughout their care journey, especially if it involves acute-care needs. These communications can also help collect and analyze patient feedback for your organization.

Solutions

  • Care Follow Up
  • Referrals
  • Care Coordination

Retain

Loyal helps your health system continuously engage and communicate with patients throughout their entire lifetime of care, across every care setting. Loyal’s goal is to help your patients lead healthier lives and instill a sense of loyalty – meaning they will continue returning to you for their care. Understanding how patients engage with the healthcare system is necessary to remain competitive and create long-lasting relationships, which ultimately benefit your practice. 

Solutions

  • Campaigns

Enterprise OS

The Enterprise OS is a single source of truth for managing payer and provider information. The goal is to give your organization access to accurate, updated, quality data and insights through three main data elements that power all the solutions above.

  • Data Management
  • CRM
  • Insights

Pediatric use cases:

Platform

Users:
  • Healthcare Consumers and Patients
  • Marketers
  • Clinical Operations
  • Contact Center
  • IT
Description:

See below

Pediatric use cases:

See post in this Profile

Users:

None provided

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Athenahealth, Allscripts

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Pop health platform, Behavioral health

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, Allscripts/Eclipsys

Hardware Compatibility:

Mobile / Tablet (web optimized)

Client Types

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

The Loyal Platform eliminates point solution overload and siloed data. Loyal provides a true end-to-end solution that connects all the touchpoints across the customer journey. 

Differentiators vs EHR Functionality:

See above

Differentiators vs Competitors:

See above

Keywords

Images

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Videos

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Deploying Technology During COVID: Reimagining the Technology Needed to Meet the Current Crisis

Downloads

No content provided

Alternatives

Company Details

Founded in 2015

Founded in 2014

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