Health systems often have inefficient and inconsistent processes for how they process refill requests. These inconsistencies can lead to the following negative consequences: * Inability to consistently and effectively delegate refill tasks * Delayed response times to patient requests * Higher error rates in medication management * Poor utilization of physician and staff time Charlie’s Refill Management application helps automate the approval process for refilling patient medications, automates patient communications for scheduling appointments and closes gaps in care. It is fully integrated within Allscripts, Epic and athenahealth EHR systems. * **Message physicians only when necessary.** Over 1,000 evidence-based protocols enable Charlie to intelligently automate and delegate incoming prescription refill requests. Protocols may also be customized to your own practice guidelines. * **Automate routine tasks.** Route refill requests to the right staff member and tee up orders for quickexecution. * **Identify and communicate care gaps.** Charlie searches for outstanding and upcoming gaps in care (e.g. office visits or diagnostic tests) and then automates patient communications via the patient’s preferred method of communication (i.e.sends letters, texts, portal messages, or calls as necessary). * **Realize a significant ROI.** Health systems have achieved up to 20 times return on investment driven by increased efficiencies, enhanced revenues and decreased clinician turnover.

healthfinch develops and manages the Charlie Practice Automation Platform, which aims to reduce provider burnout, improve quality metrics and enhance patient satisfaction. Through seamless EMR integrations, Charlie’s Refill Management and Visit Planning applications enable healthcare systems across the country to automate, delegate and simplify routine, repetitive clinical tasks. Charlie is the only solution of its kind that provides a robust, evidence-based protocol library with dedicated workflow optimization support. This unique combination enables clinics and health systems to reach peak efficiency when it comes to routine, repetitive EMR tasks. Learn more at healthfinch.com.

At ArcoInfo, we believe that people should be freed of repetitive, manual tasks to add more value to their organization by leveraging technology without adding additional IT resources.

Our proprietarry "as a Service"-platform in the cloud can act as an end to end solution, but also as a middleware to integrate your current software ecosystem through our open API.