WELL is the enterprise-proven patient communication platform. Control all patient communications, whether they're automated, direct, or from your vendors. Switch seamlessly between automated messages and real-time (live) interactions—delivered the way your patients want.

The WELL Health® unified communication platform connects patients to healthcare organizations through text, phone, email, and live-chat. Based in Santa Barbara, California, the company is trusted by leading organizations like Cedars-Sinai, UNC Health, Houston Methodist, and Riverside Medical Clinic. Through WELL, 200,000+ providers facilitate more than 1.1 billion messages for 37 million patients annually. The company was founded in 2015 with a simple goal: to make going to the doctor’s office as easy as meeting up with a friend. Ranked #1 Best in KLAS in 2021 & 2022 for Patient Outreach. 

Upfront powers intelligent growth of the healthcare enterprise by applying data science, machine learning, and rules to every visit to benefit both patients and providers. Patients are connected, retained, and engaged in a meaningful relationship with their care team that is proactive and thoughtful. Valued providers are put to their highest and best use, improving their outcomes and satisfaction. When these two forces are optimized in tandem, truly amazing results are possible.

It all starts with the first visit. Upfront onboards new and existing patients with tailored, patient specific digital content; retains patients by maximizing the use of available service lines and redirecting expected no shows and unnecessary ED visits to create access for patients in need; and grows market share by predicting and recalling unscheduled but necessary visits. Together these actions render the healthcare team more effective, more efficient, and more engaged. The enterprise gains market share and boosts financial performance while improving quality and building a long-term relationship with each and every patient…intelligent growth!

Identify

Data-driven analytics reveal and prioritize the most valuable patient actions to align with your strategy.

Personalize

Taking the strategic insights, we personalize the relevant content to guide patients to complete the desired action.

Engage

A personalized and HIPAA compliant microsite with patient-specific content is dynamically created and is automatically sent to the patient in their preferred communication method.

Measure

We track and analyze engagement data to measure performance against our clients’ strategic metrics and adapt for continuous improvement.