_For healthcare companies, efficiency and responsiveness is fundamentally important as it directly impacts customers’ health and well-being. WorkFusion's Everyday AI enables healthcare organizations to process large volumes of unstructured data rapidly and accurately to improve patient outcomes._ **Smart Process Automation (SPA)** has all the capabilities you need in a unified platform with the lowest infrastructure costs for data-first companies. **Examples of use cases:** * Healthcare: Physician credentialing, Timecard mgmt., Insurance verification, Equipment supply chain, Address verification, Prescription processing, Customer intake, Revenue cycle management, Medical coding, Billing * Insurance: Claims intake, Claims adjudication, Email classification, First Notice of Loss (FNOL), Underwriting, Credit control process (reporting and payments), Claims review, Invoice processing, PO processing * General: PO reconciliation, Data validation, Product integrity, Product control, Invoice processing, Data intake/classification

WorkFusion is the only automation platform built on AI, so companies can transform their operations above and beyond what traditional RPA can. It combines in one unified platform all the capabilities that any business needs to effectively automate and fully digitize its operations, including RPA, ML, OCR, workflow and analytics. Beyond automation, WorkFusion offers real time insights from people and bots so companies can easily analyze, scale and optimize their operations. Designed for business users, WorkFusion requires no 3rd party tools or data scientists, and delivers the highest ROI and lowest TCO.

Health systems often have inefficient and inconsistent processes for how they process refill requests. These inconsistencies can lead to the following negative consequences: * Inability to consistently and effectively delegate refill tasks * Delayed response times to patient requests * Higher error rates in medication management * Poor utilization of physician and staff time Charlie’s Refill Management application helps automate the approval process for refilling patient medications, automates patient communications for scheduling appointments and closes gaps in care. It is fully integrated within Allscripts, Epic and athenahealth EHR systems. * **Message physicians only when necessary.** Over 1,000 evidence-based protocols enable Charlie to intelligently automate and delegate incoming prescription refill requests. Protocols may also be customized to your own practice guidelines. * **Automate routine tasks.** Route refill requests to the right staff member and tee up orders for quickexecution. * **Identify and communicate care gaps.** Charlie searches for outstanding and upcoming gaps in care (e.g. office visits or diagnostic tests) and then automates patient communications via the patient’s preferred method of communication (i.e.sends letters, texts, portal messages, or calls as necessary). * **Realize a significant ROI.** Health systems have achieved up to 20 times return on investment driven by increased efficiencies, enhanced revenues and decreased clinician turnover.

healthfinch develops and manages the Charlie Practice Automation Platform, which aims to reduce provider burnout, improve quality metrics and enhance patient satisfaction. Through seamless EMR integrations, Charlie’s Refill Management and Visit Planning applications enable healthcare systems across the country to automate, delegate and simplify routine, repetitive clinical tasks. Charlie is the only solution of its kind that provides a robust, evidence-based protocol library with dedicated workflow optimization support. This unique combination enables clinics and health systems to reach peak efficiency when it comes to routine, repetitive EMR tasks. Learn more at healthfinch.com.

Unlike traditional RPA & AI companies, **WorkFusion's SPA** is focused on a transformational approach that offers: * **Smarter Bots** for full, highly reliable automation * **Unified Platform** for fastest time to value & lowest risk * **Massive Scale** for enterprise-wide deployment Key features include: * **RPA** thatprovides bots for any type of application or data. Automatic bot load balancing delivers elastic capacity, eliminating idle bots. Our industry-leading 5-to-1 FTE-to-bot ratio gets more work done with fewer desktops, resulting in the lowest infrastructure cost in the industry. Centralized credentials management supports data privacy restrictions across geographies. * **AI** thatallows you to easily apply machine learning to processes that contain unstructured data. Our built-in Process AutoML quickly trains on your unique data sets, in your secured environment, operationalized in your processes — without the efforts of a data science team or costly third-party integrations. * **Workflow** capabilities that allow users to configure end-to-end processes and automate the routing of work to the right bot or person at the right time. Bots can complete work and hand it off to people, and people can complete work that they hand off to bots, all within the same process. * **OCR** (Optical Character Recognition) Digitize image-based data in any language with built-in OCR which can be added to any process. Focus OCR on its core capability of converting images to text for higher overall impact. * **Analytics** to make data-driven decisions. Get insights from your bots, people, and process data so you can predict costs, quality, capacity, and productivity. SPA’s analytics provide a single pane of glass on your entire operation. Download our full Product Comparison here: [https://www.workfusion.com/wp-content/uploads/2018/10/WorkFusion-Product-Comparison.pdf](https://www.workfusion.com/wp-content/uploads/2018/10/WorkFusion-Product-Comparison.pdf)

Unlike traditional AI & RPA vendors, WorkFusion's platform is **unified** and provides all critical automation capabilities at scale in one unified platform called Smart Process Automation (SPA), which ensures faster and more effective enterprise-wide adoption, higher automation rates and greater ROI.