Avia Logo

Compare Products


Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Amwell
Amwell

Categories

Solutions

Description

Product Description:
BeST Practices is the third tier offering of the NICUtrition® platform. It provides the user with a read and write interface to improve the consistency of feeding data collection over-time and across caregivers. Through BeST, we see a high-level view of the patient’s current status, the patient’s feeding schedule (presented in the main part of the screen), and the anthropometric and growth history is displayed over industry percentile charts. Users can seamlessly interact with the automated feed schedules through one-click feeding documentation or by customizing planned feeds as needed. For a given feeding, nurses can view the types and amounts of nutrition to administer. They can also update values to indicate that a feeding was not completed as recommended by the protocol and note any observations that led to a deviation from the protocol recommendation. Clinical notes, like signs of intolerance, captured during feed encounters can now be stored in a structured format and written back to the EMR to reduce documentation time but supply evidence when querying trends and results of care delivery.
About Astarte Medical:
Setting the course for better health begins at the core. As a precision-care solution provider, Astarte Medical helps neonatal care professionals improve patient outcomes in the first 1,000 days of life by leveraging the power of automated software and predictive analytics to deliver personalized nutritional care to preterm and critically-ill infants in the NICU. We are initially focused on developing digital tools designed to standardize feeding and optimize nutrition for preterm infants, particularly for those born before 34 weeks gestational age. Astarte Medical was founded in 2016, when serial entrepreneurs and venture investors partnered with a clinical scientist and other nutrition thought leaders. The company has seen 100% growth since 2019 and currently operates with $8.5M raised from top venture financing firms and 12 FTEs. NICUtrition® by Astarte Medical, is the first real-time, nutrition management support solution, designed to standardize feeding and optimize nutrition to improve outcomes specifically for preterm infants. It allows neonatology specialists, nursing professionals, dietiitans and department heads to effectively automate their health system’s feeding protocols, simplify workflows & measure compliance for more consistent quality care delivery, while leveraging predictive analytics to support data-enabled clinical decision-making for improved patient outcomes.
Product Description:

Amwell offers a leading digital healthcare enablement platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital healthcare will transform healthcare. The Company offers a single, comprehensive platform to support all digital healthcare needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers digital healthcare solutions for over 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives. For more information, please visit amwell.com.

About Amwell:

Amwell (previously known as American Well) is a leading digital care delivery platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. The Company offers a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, behavioral health, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 240 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, reaching over 80 million lives.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

The Amwell solution is fully web responsive, with multiple patient access points, thus allowing the same experience to be accessed via any device (laptops, desktops, phones, tablets, etc.). The experience does not require an app download, thereby streamlining the user journey and reducing friction/drop off. What's more, this experience can seamlessly be embedded into your own web-based or native mobile digital experience. Consumers join video visits simply by clicking on a link in an email or text message—no registration or download is required. Alternatively, the solution may be available via a native iOS or Android app if it is embedded into such an app. Amwell's real-time translation in the visit offers an improved experience for non-native speakers. Consumers may enable real-time translations and to translate other participants’ language into their preferred language in captions. Users may also select their spoken language from the list of supported languages: English, Spanish, Portuguese, French and German. If translation is enabled by another participant, a pop-up window will appear, prompting the user to select a language. Amwell is working with Globo Language Solutions and offers an Interpreter App that enables 24/7 access to ISO 9001 and ISO 17100 certified, HIPAA compliant interpreters to enhance care delivery.

Amwell’s intake process mimics that of a brick-and-mortar practice. It begins once the consumer chooses to connect with a provider and collects conditions, medications, allergies, and vitals. Users fill out custom intake information to inform the provider of their reason for visit, medical history, preferred pharmacy, and any additional documentation they would like to share with the provider, including photos. Users quick-select discussion topics from a standard list or write in their own concerns, as well as attach photos, if applicable. In addition, our integration with RPM devices, such as Apple’s HealthKit gives providers instant access to health data through a seamless exchange. The intake process is highly configurable to support the complex use cases and workflows our partners maintain. This includes collecting medical context for the visit, a brief history, and insurance and/or payment information. Intake workflows are tailored to streamline input or be problem-focused to capture the required pertinent data. Once a consumer joins a video visit, a staff member may enter the room to engage with the participant prior to the provider’s arrival, bypassing the need for a separate virtual waiting room. This workflow enables staff to conduct prerequisite evaluations to prepare both the consumer and the provider for the visit. Staff may review intake information, use the chat tool to speak with the participant, take additional notes for the provider, update the participant on provider arrival time, or clear the consumer, letting the provider know the person is ready to be seen.

Converge leverages best-in-class technology from Twilio to provide the most stable and HIPAA-compliant video and audio connectivity in the market. The use of Twilio ensure low-latency video scaling, prioritizing the audio connection, and supports different tools to detect video quality. The core video console functions have been designed to support a quality, intuitive visit experience for all participants. Consumers can toggle their camera and microphone on and off, share their screen, check or change their video and audio outputs, enter and exit full-screen mode, make a phone call during the video visit, obtain support from a customer’s dedicated support page, provide feedback and/or report issues during the video visit, toggle between the default view and grid view, and switch to a phone (audio only) connection if video is not working. The Converge video experience is also optimized to support both two-way visits between a provider and a consumer, as well as multiway video visits.

Converge is accessible to providers via Epic and Cerner so that they may document in the EHR. Providers launch into the visit from the consumer’s record and document directly in the EHR encounter created for the appointment. Within Cerner, at the time of the scheduled appointment, the provider navigates to the consumer’s record and clicks Start Visit to open the Converge SMART app from PowerChart. The visit is launched in a new browser window. Within Epic, at the time of the scheduled appointment, the provider navigates to the consumer record and clicks Start Visit to open the Converge SMART app from Hyperspace, Haiku, or Canto. The visit is launched in a new browser window or a mobile browser, as appropriate. The Visit Preview window enables providers to preview their video feed and toggle their microphone and camera on or off prior to full entry into the visit. Once the clinician is satisfied with their selections, they click Start Visit to be sent into the visit.

Amwell provides seamless, automated, real-time eligibility via HIPAA-standard 270/271 transactions and claims/ERA integration via 837/835 transactions. Both real-time eligibility and claims are facilitated by our integration with select clearinghouse partners. This functionality allows the Amwell platform to present the patient with an accurate cost share (copay or coinsurance amount) during visit intake and submit the claim for the online consultation directly to the insurer. Payment processing is offered through Stripe Payments, a best-in-class card and local payment method processor enabling pre-visit payment method authorization and post-visit copay collection. Electronic prescribing in Converge is made possible through our integration with DrFirst, a best-of-breed electronic prescribing solution. Amwell has developed a comprehensive integration with DrFirst in Converge, thus creating the most accurate and intelligent pharmacy services supported through telehealth consultations. All documentation workflows (orders, labs, referrals, etc.) are maintained within existing channels if using scheduled visits in the EHR.

Amwell end user helpdesk is available 24/7/365 and is included in the contract price. Customer support representatives provide Level 1 phone and email support directly to end users or may serve as a Level 2 escalation point to the operator's Level 1 customer support or helpdesk depending on contracting arrangements. All customer service representatives are located within the United States. If we are providing Level 1 customer support, our customer service representatives will be able to guide end users through the troubleshooting process to resolve the issue at hand. Alternatively, we can provide training to a client's customer service representatives if the client decides to provide its own Level 1 support to end users. Customer support is currently available via email and phone, with plans to expand support to additional channels within the next year. Additionally, a help page is accessible to consumers in the visit console browser footer. This page includes a list of FAQs and troubleshooting steps for common issues encountered when launching or having a visit. The page also includes a link to launch the technology check and configurable contact information for customer support.

Converge has the flexibility to adapt to each customer’s preference for provider prioritization. Providers may be prioritized based on rules within the solution. A key aspect to meeting our customers’ configuration and customization needs is the ability to segment providers according to geographic location, specialty, healthcare brand or system, and performance ranking, and present them to consumers in a clinically relevant manner. During intake, the consumer is required to select their location, by state, to ensure all clinicians displayed are licensed to see them and prescribe (if applicable) in the state where the consumer is located. Providers may be prioritized based on defined rules. For urgent care services, we can blend clinical services such that customer providers are prioritized to take consults first before rolling over to Amwell Medical Group. For scheduled appointments, we enable provider selection based on provider availability and consumer's preference. For queue routing outside of the tiering/prioritization, the platform’s logic looks at provider language, specialty, and state licensure for a given service line. Payer routing is a tenant level feature that can be enabled. The configuration/logic determines if a consumer can ultimately be routed to an Amwell Medical Group provider based on the insurance information entered by a consumer during intake.

Converge features a robust and flexible reporting tool called Looker, an industry-leading data visualization platform, to meet your unique business needs. With analytical tools embedded directly into our technology, a wide assortment of near real-time data is easily retrieved. Use Looker to explore, analyze, and share analytics captured on your platform. The reporting tool may be leveraged to understand utilization and outcomes for Converge telehealth visits. You may access easy-to-view dashboards and pre-configured reports that track your organization’s success at any time, including utilization, consumer and provider satisfaction, and call quality metrics. The power of Converge analytics allows you to access data analytics across your entire book of business; view aggregate and detailed reports, on demand; gain critical insights into trends, financials, and business operations; and make data-driven decisions based on real business intelligence. Data can be filtered by member's and employer groups, providing insight on utilization, actions taken within the platform, satisfaction and more. Looker also provides access to a suite of standard self-service reports, which includes detailed financial, clinical, and utilization metrics, encompassing all activity that occurs on the platform.

Use Cases

Description:
**Promote Data Enabled Decision-Making** - NICUtrition allows you and the care team to access a comprehensive feeding history of each patient, with overlays of events and outcomes together, with protocol compliance data and EMR integration, enabling more informed and effective care decisions for your most vulnerable NICU patients. **Simplify the Workflow** - NICUtrition generates real-time ongoing analytics of feeding data with automated reporting via real-time alerts to simplify your workflow, allowing you to spend less time on documentation and more time with your patients and their families. The data immediately populate the EHR giving the next shift instant access to documentation regarding previous feedings. **Access to Real-Time Data** - NICUtrition makes it easy to view and adjust feeding schedules for better nutrition management; monitor activity to ensure staff compliance with all orders, conduct compliance benchmarking and set goals to improve patient outcomes. **Improve Productivity** - NICUtrition's more structured and streamlined approach to feeding protocols paves the way for increased staff productivity, performance and overall satisfaction, allowing your team to deliver the best care possible in your NICU. **Improve Financial Growth/Profitability** - NICUtrition can transform nutrition care management in your NICU allowing you to standardize and adhere to feeding protocols for more consistent quality care delivery; simplify workflows for improved productivity and operational efficiency; and make data-enabled clinical decisions to drive better outcomes, reduce length of stay and reduce costs to promote profitability. **Optimize Patient Care and Comfort** - The NICUtrition clinical dashboard puts quality care right at your fingertips, featuring an intuitive display of the feeding protocol with clear instructions so you can address the specialized nutritional needs of your preterm patient with confidence every time. **Consistently Deliver Quality Care** - NICUtrition offers easy online access to feeding data with the ability to monitor and measure staff protocol compliance in order to ensure consistent delivery of quality care. The system also helps to identify possible gaps and opportunities for staff education and training to improve performance. **Generate Evidence-Based Care Data** - NICUtrition delivers real-time ongoing monitoring and analysis of the NICU's feeding protocols using actual patient data, which helps ensure greater compliance, improve quality of care and drive better outcomes. **Enforce Quality Control & Improvement** - NICUtrition allows health systems to effectively measure adherence to feeding protocols and determine the degree to which preterm infants may be impacted by the NICU team's ability or inability to follow its own protocol, so steps may be taken as needed to improve performance and quality within the unit. **Uphold Clinical Excellence** - NICUtrition promotes team collaboration, data-enabled clinical decision-making and protocol adherence for improved patient nutrition, empowering your neonatal team to deliver exceptional care for your most vulnerable NICU patients. **Improve Patient Outcomes** - NICUtrition helps clinicians and their teams understand trends in milestones and outcomes to promote positive patient growth and development with a shortened length of stay (LOS) in the NICU. It can incentivize the team to establish clear guidelines for best practices in neonatal nutrition management which leads to consistent delivery of quality care. **Reduce Cost of Care** - NICUtrition promotes standardization with valuable real-time feeding data and analytics to help the NICU team make better informed clinical decisions with greater efficiency to support the positive growth and development of preterm infants, leading to better outcomes, reduced length of stay and reduced costs. **Automate Quality Reporting** - NICUtrition provides an efficient and cost-effective way for health systems to generate detailed Quality Collaborative or Quality Initiative reports and support research efforts by customizing, streamlining and standardizing data extraction. **Reinforce Treatment Decisions** - NICUtrition lets you view delivered feeds and outcome analyses, allowing you to make informed decisions and adjust treatment regimes quickly as needed based on the changing needs of the preterm infant. **Enhance Technical Integration** - The NICUtrition system meets FHIR HL7 standards and can be integrated with EHR systems, like EPIC and Cerner, through flowsheets and APIs.
Pediatric use cases:
This platform is exclusively used in the neonatal intensive care unit (NICU) for preterm infants born under 34 weeks.
Users:
NICUtrition BeST Practices automates feeding plans based on protocol and allows users to approve and modify feed level data at any point in the care delivery process. The real-time alerts and structured care logs keep the entire care team up-to-date on the infant’s nutritional status at all times. Full implementation of BeST Practices will save documentation time and increase the volume of structured, referenceable data entered. Benefits for this product include: - Facilitates consistent delivery of care - Simplifies workflow and decreases documentation time - Improved documentation – standardize information, eliminate gaps, capture structured data for improved reporting The types of users who could benefit from this product include: **Registered Neonatal Nurse** - A member of the NICU team, responsible for the daily care and feeding of premature and intensively ill newborns. Duties include but are not limited to: administering medications; monitoring vital signs; providing vital nutrients to these extremely vulnerable patients; assisting in treatment plans and examinations with clinical specialists and NICU staff. The nurse is responsible for tracking, maintaining and updating patient care records and to keep the parents informed of their baby's condition/progress and comforted as needed. **NICU Nurse Manager** - Oversees daily unit operation and supervises nursing staff to ensure delivery of quality care; tracks and analyzes productivity and quality outcomes; implements process improvement strategies as directed and collaborates with director, staff and interdisciplinary team to standardize or update policies and procedures while ensuring internal and regulatory compliance. Accountable for staffing and scheduling while promoting accountability, empowerment and performance. **Neonatal Nurse Practitioner** - Works in collaboration with the neonatologist (or neonatal fellow) and other members of the NICU and/or interdisciplinary team to assess, diagnose, and treat premature or critically ill newborn patients. Duties include but are not limited to: participating in rounds; writing orders; initiating medical procedures and tests; monitoring specialized NICU equipment; prescribing medication and treatment as required; and advising parents regarding the patient's condition as well as their proper treatment and care. **Neonatologist (Level III/IV NICU)** - Pediatric doctor specifically trained to handle the most complex and high-risk medical issues associated with the birth and development of premature and intensively ill newborn patients. Responsible for overall care management of at-risk newborns in the NICU, including the assessment, diagnosis, and treatment as well as assistance with high-risk births and surgeries. Duties include but are not limited to: conducting rounds; writing orders; performing medical procedures and tests; prescribing medication and treatment; informing and advising parents regarding their infant's condition and treatment; collaborating/consulting with other medical specialists as required, ensuring the patient receives the proper nutrition for optimal growth and development and active involvement in research and clinical trial activities. **Neonatal/Pediatric Dietician** - Registered dietician with specialized training and experience in neonatal nutrition works with members of the NICU team and other clinical specialists as needed, to assess the newborn's medical condition and prepare an individualized nutritional care plan -- considering the feeding method, medications and nutritional requirements -- to support proper healing, growth and development. Duties include but are not limited to: rounding; consultation; plan development, implementation and evaluation; monitoring and tracking of the infant's intake, calorie consumption, nutrient absorption, changes in patient weight and size, as well as addressing and accounting for any adverse events that arise. **NICU Medical Director (Level III/IV)** - As a member of the management team, the director is responsible for planning, organizing and influencing the delivery of quality patient care in the NICU. The director is responsible for department staffing as well as creating, leading and participating in quality and evidence-based neonatal initiatives. Additionally, he/she is involved in policy planning, development, and implementation, while working to ensure that the policies effectively align with the overall goals of the health system. The director works to ensure staff adherence to regulatory guidelines and compliance to quality and safety standards and collaborates with other directors, staff and departments to maintain optimal services and manage costs. **Maternal/Infant Care Services Line Director** - The service line director manages the departmental sub-function within the health system. Responsible for establishing effective strategies for programs, product/service line development, physician integration and resource utilization in order to achieve product/service line growth, efficiency, improved patient experience and overall quality care. Develops budgets, policies and procedures to support the functional infrastructure. **Chief Quality Officer** - Oversees all quality, risk management and patient safety related activities throughout the health system. Responsible for maintaining the facilities system-wide Quality program, including: data collection, aggregation and analysis; maintaining policies and procedures; and reporting to administrators, medical staff and the board of directors. Directs all performance improvement initiatives to ensure national, state and agency regulatory compliance. Works with clinicians and administrators to improve patient safety and systems-level outcomes.
Description:

Technology: Amwell enables providers to treat patients outside the room, online. Key features of our technology include: 

  • Access via mobile, web, cart, kiosk and TVs
  • Mobile apps for providers and patients
  • Scheduled or on-demand visits 
  • Integration with EHRs through a suite of APIs
  • Ability to white-label technology 
  • Mobile software development kit to embed digital healthcare into your existing apps
  • Carts for telestroke, telepsychiatry, and other provider-to-provider consultations 
  • Automated care programs with conversational, virtual companions for continual engagement
  • Automated digital mental health programs through self-guided or coached engagements 

Use cases: Amwell has 16 years of experience, best practices, and practical know-how to help you establish telehealth use cases that serve your organization’s initiatives, extend your clinical assets, and bring care to your consumers and the communities you serve. We have partnered with our customer base to develop more than 175 unique use cases.The following are examples of use cases we have deployed with and for our customers.

  • On-demand care
  • Behavioral health
  • Digital mental health
  • Automated care programs
  • Chronic disease management
  • Home health
  • Patient triage
  • Workplace services
  • Pediatrics
  • School-based care
  • Provider-to-provider
  • Acute care
  • Language services
  • Maternity
  • Health and wellness
  • Pre- and post-discharge care
  • Scheduled visits
  • Clinic-based care
  • Care collaboration

Clinical services: Amwell's affiliated medical group: 

  • Provides 24/7/365 care 
  • Is board-certified and credentialed to NCQA and URAC 
  • Offers back-up care coverage as needed
  • Includes physicians, nutritionists, behavioral therapists, psychologists, psychiatrist, lactation consultants, women's health specialists, and nurse practioners 
  • Supports quality assurance, credentialing, and scheduling 
  • Offers clinical leadership and protocols, including physician and Grand Rounds

Go to market support: Amwell works alongside our customers to support deployment and ensure success, including: 

  • Marketing services for consumer engagement
  • Account management services
  • Technical services and integrations
  • Fleet management services 
Pediatric use cases:

More than 20 million children across the United States have inadequate access to healthcare.1 Pediatric health
systems are acutely aware of this issue, and are adopting innovative solutions to better care for their patients.
Amwell is partnered with some of the most prestigious pediatric health systems across the country on innova-
tive telehealth programs. Amwell’s telehealth platform allows these health systems to tailor workflows to meet the unique care needs of pediatric patients. Our pediatric partners are utilizing Amwell to customize care
for a range of pediatric conditions, for urgent care to psychiatry, cystic fibrosis and obesity.

Users:

Healthcare providers

Payers

Employers

Government

Higher-level education 

Consumers

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner

Hardware Compatibility:

Desktop

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Access +/or revenue cycle, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Athenahealth, NextGen, eClinicalWorks, Allscripts

Hardware Compatibility:

Mobile / Tablet (web optimized), Desktop, Mobile / Tablet (native app)

Client Types

Awards

No awards image
edit-media
edit-media
edit-media
edit-media

Differentiators

Differentiators vs EHR Functionality:
EMRs were built as billing support tools and evolved into medical data repositories. Nuanced data of clinical importance can be difficult to access and currently requires dedicated technical personnel with specific skills to partner with clinical staff in a laborious approach to extract specific data. Today, there are no EMR-integrated platforms or other third party vendors that capture or display a hospital’s feeding protocol in a structured way. Because of this, protocols currently require intense manual calculations to determine care delivery and furthermore a patient’s actual daily feed intakes cannot be easily overlaid on what should be delivered to confirm compliance or adherence with absolute certainty. Neonatologists and dieticians extract data retrospectively in a highly manual way to evaluate the effectiveness of delivered nutrition and care on a preterm infant’s growth. These approaches suffer from laborious data collection, data inconsistencies, and time for reporting. Additionally, limitations in data collection and analysis techniques have prevented hospitals from developing a better understanding of how to translate real-world evidence into effective interventions that could improve health outcomes for all. NICUtrition Bedside Support Tool (BeST Practices) liberates critical data that is currently elusive or lies outside standard EMR APIs, such as “flow sheets”, which remains unavailable without the dedication of technical resources and skilled clinicians.
Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:
  • Patient state verified via geolocation
  • Dedicated provider support line
  • Elibility & copay collection
  • Automated reminders sent before visit
  • Automated patient readiness emails
  • Automated digital care and mental health programs
Differentiators vs Competitors:
  • Dedicated account teams with telehealth experience 
  • Patient state verified via geolocation 
  • Access to provider supply to load balance clinicians 
  • Dedicated provider support line
  • Custom intake forms
  • Elibility & copay collection 
  • Full suite of telehealth & devices
  • White-labeled mobile & web experiences 
  • Patient engagement services
  • Grant funding support
  • Automated reminders sent before visit
  • Automated patient readiness emails
  • Automated digital care and mental health programs

Keywords

Images

No images provided

1 of 4

edit-media
amwell-2.jpeg

Videos

No videos provided

1 of 2

Amwell Roadshow Video.mp4

Downloads

No content provided

Alternatives

Company Details

Founded in 2016

Founded in 2006

team illustration
Share your product comparison with your collegues.

Need help narrowing down products?

Add more criteria to see your compatibility level for every vendor. It only takes a few minutes, just create a free account to get started.
back to top