Avia Logo

Compare Products


Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
SPOT
SPOT

0 review

Categories

Solutions

Description

Product Description:
SPOT is a novel Clinician Decision Support Digital Health CE-marked medical device platform. Using AI, SPOT is able to harness information to enable the development of guidelines and predict prescriber performance to ensure safe and effective treatment of pain. SPOT supports prescribers switching patients addicted or misusing opioids to buprenorphine as part of a medication-assisted treatment regime to reduce the risk of opioid overdose death. SPOT is also used in palliative and end of life care settings to support opioid switch in cases of toxicity or unwanted side effects. In a real world, cross setting and multi-professional study in the NHS it is proven to significantly improve the confidence of opioid prescribing in users and adherence to best practice guidelines. SPOT is designed to reduce unwarranted variation and primary and secondary harms when prescribing opioids whilst supporting warranted variation of choice to align to individual situations, values and side effect profiles. SPOT is able to monitor drug usage and spend and suggest lower-cost opioids to users to reduce costs to healthcare organisations. SPOT is currently in use in the NHS.
About Doctor Flint Limited:
SPOT is the only CE-Marked, clinically-validated equianalgesic opioid converter in clinical practice, assessed against the NHS Scotland Quality Assurance Framework for Medical Device Apps, based upon the Scottish Palliative Guidelines, proven to improve adherence to guidelines and con- fidence in prescribers which is ready for national-level adoption and is currently rolled out in an NHS Board. It is designed to support prescribers during shortages associated with the COVD19 pandemic and prescribers using unfamiliar opioids. It comes with the mandated software support, updates, indemnity and ongoing clinical appraisal to continue to fulfil this the National Assurance Framework. SPOT is part of NHS Scotland's Coronavirus Toolkit in response to COVID-19 https://www.gov.scot/publications/coronavirus-covid-19-palliative-care-toolkit/
Product Description:

The experience for patients on the phone is far from optimal. Patients experience: 

  1. Long hold times
  2. 3-4 transfers to get to the correct destination
  3. Broken extensions
  4. Full or malfunctioning voice mailboxes
  5. Lack of resolution of their needs.

On average, one third of incoming phone callers abandon the call before they get help and 60% of incoming phone calls to your hospital are unresolved. This requires multiple phone calls from patients to get their needs met and to transact business, which exacerbates your phone call volume problems.

The Patient Assistant for Hospitals allows you to solve your patient experience problems on the phone easily and at a fraction of the cost of a human operator. The Patient Assistant allows callers to use natural language to navigate your telephony system and intelligently routes them to the correct destination more often than a human. With the Patient Assistant: 

  1. Call abandonment is markedly reduced
  2. Hold times shrink considerably
  3. Callers are transferred on average one time during a call rather than 3-4 times
  4. First call resolution rises considerably
  5. Daily call volume handled by humans operators is reduced 50%
  6. Patients have a much more consistent brand experience
  7. And with EHR integration, automated transactions like scheduling functions, prescription refill, bill pay, and medical records requests become possible.

About Syllable Corp:

Syllable is a leading provider of healthcare contact center and medical practice automation solutions using conversational AI

Syllable's product, the Patient Assistant, is used by both hospitals and practices to intelligently route calls more efficiently and provide for automated transactions like appointment scheduling and prescription refill on the phone.


The Patient Assistant also provides rich insights into the end to end call journey for your patients. Current call center metrics are too focused on the micro engagement at the call center and fail to provide the full extent of operational difficulties patients experience on the phone. 

Syllable is used by health systems such as NewYork-Presbyterian, Houston Methodist, Parkview Health, Memorial Care and Honor Health to improve patient experience, enhance access and reduce the cost of delivering healthcare on the phone.

With 88% of patients engaging with hospitals and providers over the phone, why invest millions on your digital front door. Engage patients where they are, on the phone, with Syllable. We automate 50% of incoming phone volume on day one at the fraction of the cost of a human call center agent.


Syllable provides swift time to value with real ROI.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:
SPOT is currently in active day-to-day use in the NHS. SPOT is deployed Board-wide to all NHS Borders prescribers including pharmacists, nurses and physicians.
Pediatric use cases:

None provided

Users:
Physicians, Nurses, Independent Prescribers, Non-medical prescribers, Pharmacists
Description:

Patient Assistant greets calls within seconds and guides patients through an intuitive, conversational workflow to the next step in their healthcare journey.

Syllable leverages artificial intelligence, natural language understanding (NLU), and digital tools to streamline and automate everyday tasks, including: 

  • Connecting with a healthcare provider
  • Scheduling an appointment or referral
  • Refilling a prescription
  • Navigating an online health portal

Perfecting access to care while lowering costs.

  • Eliminate wait and hold times, and reduce abandoned calls
  • Enable overflow calls during high volume periods, nights and weekends
  • Reduce volume for redundant call center functions
  • Activate patient self-service for many high volume call types
  • Respond to outbound text message campaigns
  • Improve the routing performance of your call center with our artificially intelligent transfer capability
Pediatric use cases:

Same as adult application

Users:

External as well as internal callers

EHR Integrations

Integrations:

Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Would prefer not to disclose

Hardware Compatibility:

Desktop, Mobile / Tablet (native app)

Integrations:

Acute care EMR, Ambulatory EMR, ADT

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Meditech, Allscripts

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

None provided

Awards

No awards image
edit-media

Differentiators

Differentiators vs EHR Functionality:
1. Clinical Validation - multi-site cross-professional study 2. CE-Mark + MDR. All medical device regulatory approvals 3. NHS Scotland Quality Assurance Framework for Medical Device Apps Approved https://rightdecision.scot.nhs.uk/spot-safer-prescribing-of-opiooids-tool/ 4. Ability to monitor prescriber performance and identify users and areas that would benefit from retraining and eduction 5. Monitor and manage opioid drug spend 6. Customise local formulary to offer lower-cost opioids first line to manage drug spend 7. Using AI, able to predict the likelihood of individual prescriber errors and the magnitude of the error. 8. Management reports allowing benchmarking between and within organisations and clinical areas
Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

We are the front door to a health system. As a contact center automation provider we integrate with the EHR we do not compete with it.

Differentiators vs Competitors:
  1. We meet patients where they are, on the phone.
  2. 100% healthcare focused
  3. We answer over 1M calls a month for our current partners
  4. Real ROI for our partners
  5. Successful integrations with EPIC, Alscripts, Meditech
  6. Dedicated senior executive who is responsible for your account from initial contact through implementation and beyond.

Keywords

Images

1 of 1

edit-media

No images provided

Videos

1 of 1

edit-media

No videos provided

Downloads

No content provided

No content provided

Alternatives

Company Details

Founded in 2015

Founded in 2016

team illustration
Share your product comparison with your collegues.

Need help narrowing down products?

Add more criteria to see your compatibility level for every vendor. It only takes a few minutes, just create a free account to get started.
back to top