Guideway Care provides Care Guidance—care coordination services that fill in the gaps between healthcare visits—using tech-enabled, non-clinical staff, with a proprietary platform that extends nurse capacity.

Care Guidance solves issues for patients, increases adherence to instructions, increases satisfaction and improves outcomes.

Care Guidance identifies and resolves the personal issues hidden within social determinants of health that influence behavior. The ability of Care Guidance to address these non-clinical issues makes it a versatile tool for addressing two key types of patients—profitable patients with whom hospitals must build loyalty and adhesiveness, and negative margin patients with whom they must control costs by changing behavior. Guideway Care offers an effective, scalable solution that can help hospitals effectively engage these patients in order to increase patient loyalty and reduce costs.

Care Guidance services are designed to ensure that issues are proactively identified and each interaction moves a patient towards positive action. Care Guidance accomplishes this through:

1. Trained Care Guides – non-clinical persons hired, trained and managed by Guideway Care to provide effective, efficient peer-to-patient outreach.

2. Disease-Specific Protocols – a library of evidence-based protocols and structured workflows targeted to each condition to ensure that the factors influencing individual patient health and well-being are addressed and no one falls through the cracks.

3. Comprehensive Care Guidance Technology – a comprehensive technology platform that ensures Care Guides provide the right intervention at the right time, every time, and supports patients with reminders, prep instructions, education and more.

Guideway Care works with companies, hospitals, specialty practices and health plans to support patients from initial interest (lead generation and conversion) through their entire care journey (planning, pre-procedure and post-discharge). Guideway’s people and processes help achieve better outcomes, improve patient satisfaction and reduce the costs of providing outstanding care. At the core of the Guideway solution is a fusion of advanced software and trained care guides. Our team and technology fills action gaps in care, compliance, communication and lead generation conversion. We deliver the lowest total cost of performance for clinical teams, marketing teams, administration and operations by focusing on non-clinical aspects that impact patient accountability and action, and our smart technology solutions and proven protocols to ensure a superior total experience for patients, families and care providers. In addition to the ways our Care Guides use our conversion success software to help change patient behavior while meeting their needs for information, direction and guidance, Guideway is helping providers and plans meet the challenges of a variety of Alternative Payment Models (APMs), including the Bundled Payments for Care Improvement Advanced (BPCI+) Initiative and the Hospital Readmissions Reduction Program (HRRP).

SeamlessMD provides the leading Digital Care Journey platform for health systems to engage, monitor and stay connected with patients across healthcare journeys (e.g. surgery, oncology, chronic care, women's health, behavioural health). Patients access digital care plans on their own smartphone, tablet or computer and are guided via reminders, education and progress tracking. Providers can receive alerts, monitor patients and access analytics to deliver better care. 35+ clinical studies & evaluations have shown SeamlessMD to help providers reduce length of stay, readmissions, ED visits, phone calls, and costs.SeamlessMD was the first patient engagement platform with direct, turn-key integrations with both Epic (Connection Hub), Oracle Cerner (CODE) and MEDITECH. 

In 2023, SeamlessMD was ranked the #1 solution to improve outcomes and selected as one of the top three solutions to reduce the cost of care, improve the patient experience, and improve the clinician experience in the KLAS Emerging Solutions Top 20 report.

SeamlessMD provides the leading Digital Care Journey platform for health systems to engage, monitor and stay connected with patients across healthcare journeys (e.g. surgery, oncology, chronic care, women's health, mental health and addictions). Patients access digital care plans on their own smartphone, tablet or computer and are guided via reminders, evidence-based education, daily health checks, to dos, and progress tracking. Providers can receive alerts, monitor patients and access analytics to deliver better care. 35+ clinical studies & evaluations have shown SeamlessMD to help providers reduce length of stay, readmissions, ED visits, phone calls, and costs.SeamlessMD was the first digital patient engagement platform with direct, turn-key integrations with Epic (Connection Hub), Oracle Cerner (CODE) and MEDITECH. 

In 2023, SeamlessMD was ranked the #1 solution to improve outcomes and selected as one of the top three solutions to reduce the cost of care, improve the patient experience, and improve the clinician experience in the KLAS Emerging Solutions Top 20 report.

Much higher probability of success due to:

• High proven patient adoption (e.g. 94.7% in UAB 1,699 patient study)
• Accelerated implementation (8 to 12 weeks) due to customizable, out-of-the-box digital care plans and Professional Services team for Implementation
• Strong EHR & patient portal integration (Epic Connection Hub, Cerner CODE, MEDITECH, traditional integrations as well - e.g. HL7)
• Proven results across multiple specialties: 35+ clinical studies or evaluations showing reductions in LOS, readmissions, costs
• Implementation & Customer Success services provide best practices for high patient adoption, engagement & outcomes

Proven EHR integrations, industry-leading results/outcomes, & industry-leading patient adoption/engagement:

• High proven patient adoption (e.g. 94.7% in UAB 1,699 patient study)
• Was the 1st patient engagement / remote monitoring platform in industry with Epic App Orchard/Connection Hub, Cerner CODE and MEDITECH turn-key integrations
• Most clinical evidence in the market: 35+ clinical studies or evaluations showing reductions in LOS, readmissions, costs
• Out-of-the-box pre-built care plans and proven results across multiple specialties and use cases - surgery, oncology, maternity care, mental health, etc.
• Implementation led by individuals with clinical experience (e.g. pharmacists, allied health, etc.), which enables far more success working with frontline health system providers
• World class Implementation & Customer Success services provide best practices for high patient adoption, engagement & outcomes