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Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
API
API

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Categories

Solutions

Description

Product Description:
Our API enables real-time transformation of unstructured healthcare data into structured data that can be used for search and analysis. Identify and extract over 9 million healthcare concepts with a single line of code.
About ScienceIO:
More than 80% of healthcare data is unstructured; it is either physical or in a digital format that requires manual labor to analyze, such as images or typed/handwritten notes. Healthcare runs on notes, scans, and PDFs. Because healthcare data is designed for manual labor, it cannot be easily searched, analyzed, or used to improve patients' quality of care or reduce cost of care. Manual labor does not scale, and the data is growing: 2 zettabytes of healthcare data are generated each year. Historically, the healthcare industry has invested in protocols for the structured data it has, digitizing analog data but leaving it unstructured, and brute-forcing the unstructured data problem through manual labor. These solutions have plateaued. We have to solve the unstructured data problem in healthcare. ScienceIO envisions a future where we enable all healthcare companies — across R&D, clinical trials, real world evidence, digital health, reimbursement, to care delivery — to learn from their data in real-time, so we can develop the next generation of healthcare solutions.
Product Description:

The experience for patients on the phone is far from optimal. Patients experience: 

  1. Long hold times
  2. 3-4 transfers to get to the correct destination
  3. Broken extensions
  4. Full or malfunctioning voice mailboxes
  5. Lack of resolution of their needs.

On average, one third of incoming phone callers abandon the call before they get help and 60% of incoming phone calls to your hospital are unresolved. This requires multiple phone calls from patients to get their needs met and to transact business, which exacerbates your phone call volume problems.

The Patient Assistant for Hospitals allows you to solve your patient experience problems on the phone easily and at a fraction of the cost of a human operator. The Patient Assistant allows callers to use natural language to navigate your telephony system and intelligently routes them to the correct destination more often than a human. With the Patient Assistant: 

  1. Call abandonment is markedly reduced
  2. Hold times shrink considerably
  3. Callers are transferred on average one time during a call rather than 3-4 times
  4. First call resolution rises considerably
  5. Daily call volume handled by humans operators is reduced 50%
  6. Patients have a much more consistent brand experience
  7. And with EHR integration, automated transactions like scheduling functions, prescription refill, bill pay, and medical records requests become possible.

About Syllable Corp:

Syllable is a leading provider of healthcare contact center and medical practice automation solutions using conversational AI

Syllable's product, the Patient Assistant, is used by both hospitals and practices to intelligently route calls more efficiently and provide for automated transactions like appointment scheduling and prescription refill on the phone.


The Patient Assistant also provides rich insights into the end to end call journey for your patients. Current call center metrics are too focused on the micro engagement at the call center and fail to provide the full extent of operational difficulties patients experience on the phone. 

Syllable is used by health systems such as NewYork-Presbyterian, Houston Methodist, Parkview Health, Memorial Care and Honor Health to improve patient experience, enhance access and reduce the cost of delivering healthcare on the phone.

With 88% of patients engaging with hospitals and providers over the phone, why invest millions on your digital front door. Engage patients where they are, on the phone, with Syllable. We automate 50% of incoming phone volume on day one at the fraction of the cost of a human call center agent.


Syllable provides swift time to value with real ROI.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:

Patient Assistant greets calls within seconds and guides patients through an intuitive, conversational workflow to the next step in their healthcare journey.

Syllable leverages artificial intelligence, natural language understanding (NLU), and digital tools to streamline and automate everyday tasks, including: 

  • Connecting with a healthcare provider
  • Scheduling an appointment or referral
  • Refilling a prescription
  • Navigating an online health portal

Perfecting access to care while lowering costs.

  • Eliminate wait and hold times, and reduce abandoned calls
  • Enable overflow calls during high volume periods, nights and weekends
  • Reduce volume for redundant call center functions
  • Activate patient self-service for many high volume call types
  • Respond to outbound text message campaigns
  • Improve the routing performance of your call center with our artificially intelligent transfer capability
Pediatric use cases:

Same as adult application

Users:

External as well as internal callers

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, ADT

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Meditech, Allscripts

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

None provided

Awards

No awards image
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Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

We are the front door to a health system. As a contact center automation provider we integrate with the EHR we do not compete with it.

Differentiators vs Competitors:
  1. We meet patients where they are, on the phone.
  2. 100% healthcare focused
  3. We answer over 1M calls a month for our current partners
  4. Real ROI for our partners
  5. Successful integrations with EPIC, Alscripts, Meditech
  6. Dedicated senior executive who is responsible for your account from initial contact through implementation and beyond.

Keywords

Images

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Videos

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Downloads

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Alternatives

Company Details

Founded in 2019

Founded in 2016

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