Perx Health is a digital care company building high-engagement digital care programs for high-risk chronic conditions patients. Our proprietary behavioral science delivers results for all types of patients regardless of their level of health literacy, socioeconomic status and/or complex co-morbidity. Perx is proven to improve clinical health outcomes in peer-reviewed research and generate 6x ROI of healthcare savings for our large enterprise customers.

A digital health engagement service. Meet Angel, the World’s First AI & Voice Powered Virtual Nurse Assistant managing entire at-risk populations at scale.

Angel is powered by an award winning, omni-channel, monitoring, care management & care coordination Solution in one complete platform.

With 85% of healthcare costs going to managing chronic conditions, Angel helps solve some of the biggest challenges in healthcare.

- Poor Engagement

- Cost & Complexity Barriers

- Poor Adherence

- Data Silos

Angel partners with payers/providers/health systems, MCO’s, MSO’s, ACO's and Pharma to engage, monitor and manage high risk / rising risk populations such as Medicare/Medicaid for chronic conditions, post discharge and social determinants of healthcare.

- Angel enables the most effective, efficient and scalable way to close gaps in care, reduce risk, admissions, readmissions, and significantly improve clinical, HEDIS, CAHPS, STAR and financial ROI outcomes by 10X+.

- Angel extends clinical team capacity by 7X+ when she takes over repetitive, robotic-like tasks such as telephonic engagement. Angel reaches and manages all, regardless of technology, with the most comprehensive high touch, easiest to use, lowest cost solution in the market.

- Angel allows nurses and care managers to save ~50% of their time and practice at the top of their license, focusing only on the neediest patients.

- Angel maximize engagement via highly personalized, clinically intelligent and evidence-based Care Conversations starting with a phone call (Care Call) and combines it with CareText, CareApp, CareChat, CareMail and CareFax to make timely data actionable, while dissolving data silos.

- Angel’s powerful Care Conversations Engine gather vitals, well-being measures, nudges, educates and assists with care plan/medication adherence, appointments, referrals, transportation and important reminders as needed.

Perx’s core value proposition is the ability to attract, engage and serve healthcare’s high-risk, highest-cost patient groups through our unique approach. Our completely customizable and modular solution can map into internal tools and has features and outcomes beyond any homegrown tool:

• Engaging Experience: a variety of extrinsic and intrinsic motivators (gamification, extrinsic rewards, community support and challenges) to engage individuals in a personalized way. Participants in our programs use Perx 3-4 times a day, with daily engagement (72% of monthly activity) equal to mobile consumer applications Facebook and Twitter (66% and 46% respectively).
• Comprehensive and configurable condition support: catering to all conditions and comorbidities with treatment plan management across medication schedules, exercise plans, appointment scheduling, measurement taking and health tasks. Our platform’s flexible modules can be configured to match the needs of our commercial partners.
• Clinically validated health outcomes: the University of Technology Sydney demonstrated in peer-reviewed research that Perx sustained long-term treatment adherence of 96% over six months, and in a randomized control trial with the University of Sydney, Perx patients demonstrated improved clinical bio-markers (HbA1c and cholesterol) versus standard care over 12 months.
• Real-time verified data capture: validation of treatment management in real-time using clinical trial standard methods such as mobile direct observation of therapy (mDOT), collection of patient-reported experience and outcome measures (PROMs), and any condition specific surveys to validate and improve health outcomes. These real-world evidence capabilities are built into the platform to track program adoption, veteran satisfaction and report relevant health outcomes.

Perx’s digital CDMPs are designed to attract, engage and serve healthcare’s high-risk, highest-cost patient groups with a flexible, single solution, personalizing the experience through systematic ‘precision’ behavioral change while integrating with clinical care. We offer high-risk patients a materially different value proposition than our competitors:

• Gamified treatment interventions focus on gamification only, inadvertently treating high-risk individuals as a homogeneous population. Perx uses a range of behavioral strategies to personalise the experience, drive higher engagement, and enroll a more diverse cohort of patients.
• Digital CDMPs aim to control primary risk factors (blood pressure, glucose control or cholesterol) by modifying key risk behaviors (smoking, weight management, exercise, alcohol consumption). Unsuitable for high-risk patients, these programs focus on treating single conditions, are reliant on education and health coaching, and operate independently from clinical care teams.
• Wellness solutions focus on disease prevention by providing general health, wellbeing and lifestyle interventions (exercise, nutrition, mental wellbeing and health check-ups). While attractive to health-conscious populations, these solutions fail to engage low socioeconomic, health illiterate patients managing complex comorbidities.
• Patient access solutions pursue the mass-market and focus on patient acquisition (regardless of condition or health-risk). Solutions are monetised by selling data or providing patient access for marketing purposes, with little-to-no independently published research demonstrating behaviour change or outcomes. 

Care Angel can optimize traditional call centers, drastically reducing labor costs. extending reach by 7x or more.

Identify gaps in care early. Automatically navigate to the care team for triage or appointment.

Automatically deploy care plans and care pathways that condition specific, connected or not-connected.

Care Angel

Key differentiators vs. chatbot, IVR, SMS and Call Center HR

1.    Engage Your ENTIRE Population (Better Reach than Chatbots, Higher Patient Retention Than IVR)

·      Care Angel's AI and Voice and chat engagement solution allows Care Angel to meet members where they are technologically. No hardware spend needed to access patient populations. 

·      Works over landline, cell phone, smart phone and computer browser. No need for an incremental hardware spend to access patient populations. 

·      Sophisticated engagement solutions dramatically reduces patient fatigue and attrition associated with IVR

2.    Maximum Clinical Efficiency

·      A Virtual Assistant to support every Nurse and Care Manager 

·      Care Angel automates a nurse/care managers repetitive and routine daily tasks associated with telephonic outreach, care for 7-8 times more patients without increasing labor costs.

3.    Innovative AI and NLP-Based Approach

·      Care Angel uses highly structured Narrow AI and Natural Language Processing to drive a guided care conversation based on clinically validated Care Plans (ours or yours)

·      This guided process allows the collection of biometric, physical, psychosocial and contextual data through voice (or sms or chat depending on technology).

·      There is a dynamic Care Pathway for each patient response.

4.     Care 360 - Integrated Population Management Solution

·      Care 360 consolidates disparate communication services into a single platform. (medication adherence, appointment scheduling, reminders, post-discharge, surveys, assessments, etc. 

·      Manage multiple co-morbid conditions concurrently for both chronic and post-discharge populations. 

·      Adapts dynamically to adjust care plans in response to care call responses, unexpected episodic hospitalization and post discharge follow up. 

·      Collects HEDIS, STAR, CAPHS survey data, and pushes reminders (medication, appointment, health screening, etc).  

5.    Highest reach and ROI in the Market

·      7:1 ROI

6.     Connecting the WHOLE Care Ecosystem

Care Angel's integrated approach to care monitoring and management ensures that data and alerts flow seamlessly to the stakeholders when and how they need it. 

For Nurses/Care Managers

·      Robust clinical dashboard and rules engine that allow proactive patient management

·      Care Connect - Synchronous and asynchronous communication. Nurses/Case Managers can select from pre-written messages to respond to member, record, send and receive custom audio messages and more

·      Actionable and automated navigation to appropriate resource. Allowing for active issue resolution and support faster, to improve outcomes

·      Extend nurse/care manager capacity and increase patient touch-points between visits

·      Allow clinicians to practice at the top of their license by automating the redundant and routine tasks, and making more time for direct patient care

·      Capture and share (with PCP) detailed information about the patients’ conditions and the specific actions taken regarding patient

For Primary Care Doctors

·      Care Fax – innovative e-fax solution that bridges Care Angel’s cutting edge care management solution with the reality of many of today’s medical practices. Seamlessly communicate relevant patient data to PCPs through an automated fax-based solution

·      EMR Integration - Care Angel's open API's also allow direct integration into PCP EMR either directly or through our integration partnership

Family Caregiver

·      Alerts, notifications and regular reports through the Care Angel App, browser and app allow family care givers unequalled insight into the care process. (optional)