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Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Banner Digital Signage
Banner Digital Signage

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Categories

Solutions

Description

Product Description:

Interactions Optichannel Intelligent Virtual Agent (IVA) for Healthcare delivers the optimal experience regardless of channel, to ensure that patients have a meaningful and effective interaction. Our optichannel approach embraces digital transformation by focusing on optimizing channels with technology and use cases, backed by individual preferences and aggregated patient data. Interactions IVA leverages 15+ years of expertise, but also allows hospitals and health systems to have customization and flexibility in their deployments. Interactions IVA is built on the premise that patients deserve more and Interactions is the only brand with the experience, technology and CX know-how suited to deliver this promise. Interactions platform reshapes the entire self-service landscape through our real-time human-infused AI that readily adapts to conversational nuances and idiosyncrasies, allowing patients to be more self-sufficient when completing a wide variety of fully automated tasks.

About Interactions:

Interactions provides Intelligent Virtual Agents (IVA) that seamlessly assimilate Conversational AI and human understanding to enable businesses in healthcare and beyond to engage with their patients in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, optichannel customer care, Interactions is delivering unprecedented improvements in the patient experience and significant cost savings for some of the largest brands in the world. For more information, visit www.interactions.com.

Product Description:

Give patients, caregivers, staff, and visitors the vital information they need. Vibe Health Banner uses your logo, colors, and branding to elevate your brand and reduce your marketing costs. 

Show educational videos in public areas, display the

daily menu in the cafeteria, or help people find their way. Videos, widgets, and information are available wherever they’re needed. 

Users can quickly customize messages with easy to build presentations and playlists using our simple “drag-and-drop” editing. Easily incorporate other eVideon services such as our Education Library or relaxation content in waiting areas, common rooms, and more. Create your own materials and “drop” them into any arrangement you wish.

Signage can display static or dynamic messages, videos, and widgets. Examples of content include, but are not limited to:
Date and time
Educational videos
Emergency push notifications
Important updates
Infographics
Local interest
Maps
Menus
News
Patient services
Promotional videos
Relaxation videos
Schedules
Staff updates
Streaming content
Television channels
Weather

About Vibe Health by eVideon:

eVideon, the developer of the Vibe Health smart room platform, is modernizing the healthcare experience for patients, families, and care teams. Using smart room technology, the software platform streamlines clinical workflow and transforms the patient room into a highly personalized and interactive care environment. The platform integrates with the hospital’s EMR and other installed technologies to improve communication and care coordination, ensuring that accurate, real-time information is always accessible via the in-room Smart TV, digital whiteboard, digital door sign, and bedside tablet. With automated service requests, education assignments, and documentation, Vibe Health reduces the technology burden on clinicians and enables them to operate at the top of their licensure. Vibe Health empowers hospital leaders to meet the unique needs of their patient population with customizable features, including in-room surveys and video chat, which serve to amplify the voice of the patient and make real-time service recovery a reality. Find out why top-ranked hospitals are choosing Vibe Health by eVideon: www.evideon.com

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Scheduling, rescheduling, payments, payment arrangements, patient registration, appointment setting, billing questions, follow up calls, voice, text, chat, FAQs

Pediatric use cases:

None provided

Users:

Patient / customer experience, Shared Services, Billing

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

EHR Integrations

Integrations:

Not applicable

EMR Integration & Relevant Hardware:

Not applicable

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed

Hardware Compatibility:

Not applicable

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

Solve for Labor Shortages

Serve more patients without relying on human agents. With scalability and increased agent productivity, wait times are eliminated for a streamlined patient journey. Freeing up your live agents to focus on the most critical tasks.

Decrease OpEx

Our IVA is proven at scale to deliver a consistent experience allowing patients to schedule and reschedule with ease to reduce missed appointments and save you money.

Increase Patient Experience

Our advanced Conversational AI provides patients with optichannel self-service appointment scheduling and payment options, allowing patients to engage on their channel choice, at a convenient time of day for them.
All reducing your patient leakage.

Increase Revenue

Enhance and increase self-service options allow your patients to do more, including scheduling, payments and registration all without the support of a live agent.

Differentiators vs Competitors:

At Interactions, we’ve proven that AI and humans can work together to create something better than either one can accomplish on its own. That’s why we were the first to invent and commercialize the use of Adaptive UnderstandingTM technology, which seamlessly blends artificial intelligence and human understanding. This breakthrough technology delivers human-like experiences across all customer care channels — including voice, text, web chat, social and mobile.

Our Adaptive Understanding technology is powered by Interactions proprietary Curo Speech and Language Platform, which combines Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Dialog Management.


Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Keywords

Images

No images provided

No images provided

Videos

No videos provided

No videos provided

Downloads

No content provided

Alternatives

Company Details

Founded in 2004

Founded in 2001

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