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Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:
100% secure, easy, confidential, & HIPAA compliant telehealth and patient engagement platform. Custom workflows help support the needs of behavioral practices from one-on-one to group visits. . Mend has the only 5-star telemedicine patient satisfaction experience with 70% of Mend Enterprise orgs averaging single-digit no-show rates. Over 90% of Mend telemedicine visits are completed successfully and Mend can support audio and video on connections as low as 50 Kbps. Patients will connect effortlessly via text message or email without any software downloads or logins. If a patient ever needs technical assistance, Mend provides support within 20 seconds. Mend supports multiple telemedicine workflows including scheduled visits, ad-hoc encounters, on-demand, kiosks, transfers, groups, and more. With seamless integrations to over 80 EHRs, staff can stay in one system without any duplicate data entry.
About Mend:

Mend is an enterprise patient engagement platform that offers easy patient intake & communications, custom in-office and virtual care workflows, and seamless telehealth - optimized with AI.

Product Description:

WELL is the enterprise-proven patient communication platform. Control all patient communications, whether they're automated, direct, or from your vendors. Switch seamlessly between automated messages and real-time (live) interactions—delivered the way your patients want.

About Artera (fka Well Health):

The WELL Health® unified communication platform connects patients to healthcare organizations through text, phone, email, and live-chat. Based in Santa Barbara, California, the company is trusted by leading organizations like Cedars-Sinai, UNC Health, Houston Methodist, and Riverside Medical Clinic. Through WELL, 200,000+ providers facilitate more than 1.1 billion messages for 37 million patients annually. The company was founded in 2015 with a simple goal: to make going to the doctor’s office as easy as meeting up with a friend. Ranked #1 Best in KLAS in 2021 & 2022 for Patient Outreach. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:
Referrals Self scheduling Recalls Broadcast messages Campaigns
Pediatric use cases:
HIPAA-compliant messaging allows caregivers to communicate with pediatric healthcare providers bidirectionally and through the caregivers' preferred channel.
Users:
Administrative and nursing staff can easily use the web-based dashboard to communicate with patients. Patients receive all information from a single, trusted source: your existing office number.

EHR Integrations

Integrations:

Behavioral health

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Healthland, Evident, MEDHOST, MedWorx, QuadraMed

Hardware Compatibility:

Mobile / Tablet (web optimized)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:
WELL's patient messaging solution has been honed over 4 years in collaboration with demanding enterprise clients. Over 30 features have been codeveloped and battle tested, ready for out-of-the-box use by new customers.
Differentiators vs Competitors:
WELL offers true bidirectional messaging via text, voice, email, and live chat. Deep integrations with your EMR allow real-time syncing of patient data.

Keywords

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Alternatives

Company Details

Founded in 2014

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