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Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:
Mend 2-Way Secure Messaging can be used to conduct messaging visits, real-time messaging, or asynchronous conversations. When a new message arrives, users are alerted via text and email. Staff and providers are in full control of when conversations are started and stopped. Accenture reports that 69% of patients want to communicate with their provider through secure email. Mend messaging visits can be gated by a flat cash pay fee and allow patients to ask questions, request prescription refills, or get care for minor issues in a HIPAA compliant, ease-to-use experience. Simply set a flat fee commensurate to a co-pay amount. Mend can allow patients to start a two way secure messaging visit after answering triage questions and submitting a successful payment. 2-way secure messaging is great for ad-hoc digital workflows like sending a doctor’s note to a patient. Messages can be sent to groups or individuals and can include documents or images.
About Mend:

Mend is an enterprise patient engagement platform that offers easy patient intake & communications, custom in-office and virtual care workflows, and seamless telehealth - optimized with AI.

Product Description:
Upfront provides intelligent and personal care navigation for everyone by directing each patient to the right site of care within one scalable platform through automated and personalized digital navigation. Patients are lost and frustrated because they don’t know how or when to use all the care services available to them. Compounding the challenge, ambulatory organizations are struggling because of rising costs, decreased payments and access constraints. The system is broken. Upfront directs every patient to the right service or visit in one scalable enterprise platform for automated and personalized digital navigation. The outcome is lower costs, higher necessary visit completion rates, site of care optimization and improved patient satisfaction.
About Upfront Healthcare Services:

Upfront powers intelligent growth of the healthcare enterprise by applying data science, machine learning, and rules to every visit to benefit both patients and providers. Patients are connected, retained, and engaged in a meaningful relationship with their care team that is proactive and thoughtful. Valued providers are put to their highest and best use, improving their outcomes and satisfaction. When these two forces are optimized in tandem, truly amazing results are possible.

It all starts with the first visit. Upfront onboards new and existing patients with tailored, patient specific digital content; retains patients by maximizing the use of available service lines and redirecting expected no shows and unnecessary ED visits to create access for patients in need; and grows market share by predicting and recalling unscheduled but necessary visits. Together these actions render the healthcare team more effective, more efficient, and more engaged. The enterprise gains market share and boosts financial performance while improving quality and building a long-term relationship with each and every patient…intelligent growth!

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:

A patient navigation platform that’s easy-to-use and scalable across your enterprise

Driving stronger patient navigation and retention with advanced analytics

Pediatric use cases:

None provided

Users:

patients, clinicians

EHR Integrations

Integrations:

Behavioral health

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed

Hardware Compatibility:

Mobile / Tablet (web optimized)

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Epic

Hardware Compatibility:

None provided

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Identify

Data-driven analytics reveal and prioritize the most valuable patient actions to align with your strategy.

Personalize

Taking the strategic insights, we personalize the relevant content to guide patients to complete the desired action.

Engage

A personalized and HIPAA compliant microsite with patient-specific content is dynamically created and is automatically sent to the patient in their preferred communication method.

Measure

We track and analyze engagement data to measure performance against our clients’ strategic metrics and adapt for continuous improvement.

Keywords

Images

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Videos

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Downloads

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Alternatives

Company Details

Founded in 2014

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