Mend 2-Way Secure Messaging can be used to conduct messaging visits, real-time messaging, or asynchronous conversations. When a new message arrives, users are alerted via text and email. Staff and providers are in full control of when conversations are started and stopped. Accenture reports that 69% of patients want to communicate with their provider through secure email. Mend messaging visits can be gated by a flat cash pay fee and allow patients to ask questions, request prescription refills, or get care for minor issues in a HIPAA compliant, ease-to-use experience. Simply set a flat fee commensurate to a co-pay amount. Mend can allow patients to start a two way secure messaging visit after answering triage questions and submitting a successful payment. 2-way secure messaging is great for ad-hoc digital workflows like sending a doctor’s note to a patient. Messages can be sent to groups or individuals and can include documents or images.

Broadcast campaigns via text, IVR and email to target diverse patient populations.

Odeza is focused on reimagining the healthcare experience to make it easier, faster, and more connected for patients and providers. Our cloud-based Automated Concierge platform delivers personalized, interactive messaging capabilities that provide patients with instant access to an unlimited range of concierge services. Supported by real-time mobile messaging, data intelligence, and consumer behavioral science, Odeza enables healthcare providers to deliver first-class experiences that will attract & retain patients, maximize capacity, and reduce operational costs.