Interactive notifications let patients know when they've been referred, book, and get real-time confirmation. Patients can receive automated reminders to finish scheduling a referral on a cadence, depending on the organization's workflows and needs. Patient bookings are integrated directly with the EHR schedule, and providers can be notified when a patient completes scheduling.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Product that allows various parties in a health system to screen and connect patients with the appropriate community-based organizations, closing the loop with those organizations on the background. Core product centered around the HealtheRX, which allows the results of a patient screen to curate a specific set of identified resources within that health system's network.

NowPow is a women-owned and led technology company located on Chicago’s South Side. NowPow’s secure, web-based, community resource network management Software as a Service (SaaS) platform empowers care professionals to make data-driven referrals, engage patients/members, and close the loop on referrals sent to health and social service providers. Built on Dr. Stacy Lindau's scientific research, the multi-sided platform uniquely connects all stakeholders involved in the referral process—referral “senders” and referral “receivers” and the patient/member themselves. NowPow makes it easy to connect people to just the right community resources so everyone can stay well, meet basic needs identifed by SDoH, manage with illness and care for others. We power caring for people across all of life’s ages and stages and across networks of all sizes and sectors.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.