Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Lumeon is the leading enterprise grade Care Orchestration with proven ROI and results delivered in the OR, Inpatient and Ambulatory settings. The solution unburdens the care team and has demonstrated care team productivity increases of 130% at the same time as increasing care team and patient satisfaction.

Lumeon's expert advisory team partners with leading health systems to enable them to do more with less, while supporting them in their journey towards digital transformation.

With specific solutions and best practices developed for problems such as eliminating delays and cancellations to the OR, reducing variability in LOS, and ensuring proactive and personalized population health programs the scale, Lumeon is the only solution that can meet you where you are today and for the future.

Lumeon believes that care better orchestrated is care better delivered. We make coordinating care easier, more efficient, and effective by integrating with your real-time data, applying clinical knowledge, and employing intelligent automation to individualize the care of every patient - at scale. Our customers use Lumeon to tackle healthcare's biggest challenges, including workforce issues, pressures to decrease cost, and revenue generation.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.

What Lumeon is doing that is different is:

• Actively changing the patient’s journey based on real time data from multiple sources. This personalization is the key to the value. The EMR will help make checklists and advise, but it will be the same checklists for every patient
• Linking up multiple parts of the EMR into a single journey - even within Epic, there are multiple expected dates of discharge stored, for example, depending on which module you’re using. Lumeon creates a single plan for the patient, not 4 depending on which module you’re using
• Lumeon is more than just software, we bring best practice advice and content that allows you to make progress fast
• Lumeon can be modified and adjusted on the fly without risking your EHR installation. This independence allows you to move a lot faster than if you’re just using the EHR

Lumeon is the glue that orchestrates multiple systems, technologies and processes together to enable you to delivery the best care to your patients across your system, rather than being constrained by the capabilities of one.

Lumeon's competitors tend to be point solution technologies that end up creating more fragmentation rather than taking it away. Lumeon is the only enterprise grade solution that delivers across the inpatient and ambualtory settings in a single HiTrust certified platform.