• Analyzing the Incoming Referrals: Steer is equipped with the ability to intercept your digital fax messages to read information about an incoming referral. You can view all your referrals on the platform in an organized format – no extra steps are needed!
• Contacting Patients For You: More often than not, patients don’t receive callbacks after they’ve been referred for a specialist consultation. Steer can automatically pull in the patient’s phone number and other contact details from the fax received and reach out to them via 2-way SMS, email, or even voice.
• Handling Referral Leakage: It has been estimated that the average hospital loses 10-30 percent of its revenue to patient referral leakage. By automating the process, you can save time and maintain profitability without the worry of getting things done.
• Optimizing Patient Intake: Once an appointment is booked, patients are prompted to fill out the intake form, update their insurance information, and make online payments when needed as part of the onboarding process.
• Eliminating Staff Interference: Your staff doesn't have to go through the trouble of cross-referencing free appointment slots. Moreover, the patient can firm their appointment automatically via 2-way SMS.
• Intercepting Faxes: Eliminate the need to read through referral faxes and manually enter information into your system. Steer automatically ports the patient contact information and prompts patients to schedule and confirm appointments.

Steer Health is an AI-powered growth and automation platform for hospitals and healthcare organizations. Steer's mission is to drive revenue acceleration and cost savings by reducing the burden on healthcare professionals. With innovative solutions designed to streamline patient acquisition, retention and enhance care, Steer Health is at the forefront of transforming the healthcare landscape.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

• Simplified User Experience
• Healthcare Purpose-Driven UX
• Personalized Self-Service Tools 

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.