IVR Appointment Scheduling

Despite the growing demand for online appointment scheduling, there remains a large population that lacks the technical ability needed to schedule online. With Odoro’s Interactive Voice Response (medical IVR) appointment scheduling solution, every patient can enjoy the convenience and accessibility of self‑scheduling regardless of their technical ability. To schedule using medical IVR, patients simply call their provider’s scheduling line, and when prompted use their phone’s keypad to enter the details of the appointment. SchedLogic, Odoro’s rules-based engine, uses patients’ responses and patient data as well as the healthcare organization’s unique scheduling rules to match each patient with the optimal provider and appointment. -Improve Patient Access: With IVR appointment scheduling, patients who prefer scheduling over the phone can do so with no wait time and no rush. -Optimize Patient-Provider Matching: Odoro’s SchedLogic™ technology instantly matches patients with the optimal appointment based on both their needs and those of the health system. -Reduce Office Staff Workload: By automating the appointment scheduling process, Odoro’s IVR solution lowers costs and frees up office staff to provide better service to those who need immediate attention.