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Artera (formerly Well)

Artera (formerly Well)

Artera (formerly Well)

Overview


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Avia Summary

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Artera (formerly Well) is a solution provided by Artera (fka Well Health) which was founded in 2015. It belongs to multiple categories of digital health solutions including Patient Education, Care Transitions, Consumer Access & Engagement, Scheduling, Customer Service, and Improving Engagement & Self-Management.
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It has 12 verified clients.
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Artera (formerly Well) integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Artera (formerly Well) include: Top Patient Education Companies Report and Mytonomy guide: Selecting a Modern Enterprise Patient Education Solution
DESCRIPTION

WELL is the enterprise-proven patient communication platform. Control all patient communications, whether they're automated, direct, or from your vendors. Switch seamlessly between automated messages and real-time (live) interactions—delivered the way your patients want.

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EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle
Required
Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other
Desktop, Mobile / Tablet (web optimized)
Use cases and differentiators

Referrals Self scheduling Recalls Broadcast messages Campaigns
HIPAA-compliant messaging allows caregivers to communicate with pediatric healthcare providers bidirectionally and through the caregivers' preferred channel.
Administrative and nursing staff can easily use the web-based dashboard to communicate with patients. Patients receive all information from a single, trusted source: your existing office number.
WELL's patient messaging solution has been honed over 4 years in collaboration with demanding enterprise clients. Over 30 features have been codeveloped and battle tested, ready for out-of-the-box use by new customers.
WELL offers true bidirectional messaging via text, voice, email, and live chat. Deep integrations with your EMR allow real-time syncing of patient data.
Company information

Founded in 2015

45.1M total equity funding

Media


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Reviews


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Overall Score
5.0

3 reviews


5.0

Features

5.0

Ease of use

4.0

Customer Support

4.0

EHR Integrations

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Reviewer’s Rating
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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

November 17, 2023

verified

November 17, 2023

Directly communicate to patients in their preferred method

“Our ability to directly communicate to patients in their preferred method is huge. It really makes a difference.”

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Velaire Elliott, Director of Service Integration

Director, End user working with Artera (formerly Well) at UNC Health Care
Helpful(0)

November 17, 2023

verified

November 17, 2023

Paid for itself several times over

“In this industry it takes longer to see benefits but with the no-show rates reduction, [Artera] has paid for itself several times over. The ROI is definitely there.”

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Rich Rogers

VP & CIO, Executive sponsor working with Artera (formerly Well) at Prisma Health
Review Source
:
artera.io/
Helpful(0)

April 3, 2023

verified

April 3, 2023

Expanded our use cases and improved workflows

We've been really pleased with Well Health. We switched from TeleVox, which had a lot of limitations and resulted in manual workflows internally. The operational owner is the Office of Access Management team, and they've been really satisfied.

We've been able to expand the use of text messages from the health system to go beyond basic appointment reminders to having bi-directional use cases, using it to fill care gaps, and to run other campaigns.

Overall, it's been a really positive experience.

Live chat had been on Artera’s roadmap when we originally signed our contract. Since then, live chat has been taken off Artera’s development roadmap. This was a disappointment to our team since our health system would like to offer live chat capabilities to patients, so we will have to look to other vendors for live chat functionality

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Sarah Sourk

Digital Strategy Manager, Internal consultant working with Artera (formerly Well) at University of Kansas Health System

Helpful(0)

Clients


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  • Vendor

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