EMR Integration & Relevant Hardware:
Use case dependent
Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other
Our inclusive approach to engagement drives activation across entire populations regardless of technology readiness. Our solution is proven to effectively reach all eligible patients using voice interaction, supported by text, chat and other methods (like Whatsapp, Viber, FB messenger, etc) to ensure quality engagement and reduced care gaps for entire populations. Currently launched in English and Spanish, Care Angel is available in +80 languages. Conversational care plans are tailored to ensure they linguistically and culturally maximize patient engagement. Data from Humana MA / Dual population, demonstrated 63% reduction in readmissions and 18:1 ROI, driven by 86% engagement. Jackson Health, Public Health Trust of Miami, leverages Angel to drive proactive health management of their unfunded Prime program members. With demographically diverse populations, we’ve expanded patient engagement, identified +2600 actionable gaps in care.
End users of the product and services are Medicaid, Medicare, Medicare Advantage, Commercial members from payers and providers as well as members from other large strategic partnerships.
Care Angel can optimize traditional call centers, drastically reducing labor costs. extending reach by 7x or more.
Identify gaps in care early. Automatically navigate to the care team for triage or appointment.
Automatically deploy care plans and care pathways that condition specific, connected or not-connected.
Key differentiators vs. chatbot, IVR, SMS and Call Center HR
1. Engage Your ENTIRE Population (Better Reach than Chatbots, Higher Patient Retention Than IVR)
· Care Angel's AI and Voice and chat engagement solution allows Care Angel to meet members where they are technologically. No hardware spend needed to access patient populations.
· Works over landline, cell phone, smart phone and computer browser. No need for an incremental hardware spend to access patient populations.
· Sophisticated engagement solutions dramatically reduces patient fatigue and attrition associated with IVR
2. Maximum Clinical Efficiency
· A Virtual Assistant to support every Nurse and Care Manager
· Care Angel automates a nurse/care managers repetitive and routine daily tasks associated with telephonic outreach, care for 7-8 times more patients without increasing labor costs.
3. Innovative AI and NLP-Based Approach
· Care Angel uses highly structured Narrow AI and Natural Language Processing to drive a guided care conversation based on clinically validated Care Plans (ours or yours)
· This guided process allows the collection of biometric, physical, psychosocial and contextual data through voice (or sms or chat depending on technology).
· There is a dynamic Care Pathway for each patient response.
4. Care 360 - Integrated Population Management Solution
· Care 360 consolidates disparate communication services into a single platform. (medication adherence, appointment scheduling, reminders, post-discharge, surveys, assessments, etc.
· Manage multiple co-morbid conditions concurrently for both chronic and post-discharge populations.
· Adapts dynamically to adjust care plans in response to care call responses, unexpected episodic hospitalization and post discharge follow up.
· Collects HEDIS, STAR, CAPHS survey data, and pushes reminders (medication, appointment, health screening, etc).
5. Highest reach and ROI in the Market
· 7:1 ROI
6. Connecting the WHOLE Care Ecosystem
Care Angel's integrated approach to care monitoring and management ensures that data and alerts flow seamlessly to the stakeholders when and how they need it.
For Nurses/Care Managers
· Robust clinical dashboard and rules engine that allow proactive patient management
· Care Connect - Synchronous and asynchronous communication. Nurses/Case Managers can select from pre-written messages to respond to member, record, send and receive custom audio messages and more
· Actionable and automated navigation to appropriate resource. Allowing for active issue resolution and support faster, to improve outcomes
· Extend nurse/care manager capacity and increase patient touch-points between visits
· Allow clinicians to practice at the top of their license by automating the redundant and routine tasks, and making more time for direct patient care
· Capture and share (with PCP) detailed information about the patients’ conditions and the specific actions taken regarding patient
For Primary Care Doctors
· Care Fax – innovative e-fax solution that bridges Care Angel’s cutting edge care management solution with the reality of many of today’s medical practices. Seamlessly communicate relevant patient data to PCPs through an automated fax-based solution
· EMR Integration - Care Angel's open API's also allow direct integration into PCP EMR either directly or through our integration partnership
· Alerts, notifications and regular reports through the Care Angel App, browser and app allow family care givers unequalled insight into the care process. (optional)