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Docent Health

Docent Health

Docent Health

By Docent Health

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Overview



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Description

Docent Health helps health systems better understand their customers and deliver a consumer-centric approach to healthcare. Their end-to-end experience solution, built with leading health systems, integrates patient engagement, CRM, and care coordination applications into a single platform – ensuring that every patient gets a more personalized experience. Their partnerships are helping health systems attract new customers, reduce leakage, increase patient activation, and deliver better health outcomes. Docent's API rich experience platform integrates with the EMR and pulls in consumer data from across the organization to create human-centric customer profiles with segmentation based on factors such as social determinants of health, preferences, and customer lifetime value. The platform communicates directly to patients using text and AI driven conversations. It coordinates service activities through innovative workflow tools, or by pushing next-best actions and insights directly into the EMR and other applications. To help health systems deliver best-in-class, proactive, and on-demand customer services, Docent also provides white-labelled navigator services that support patients via phone, text, messaging, and email. This holistic approach delivers positive financial ROI in year one while helping health systems meet the evolving needs of consumerism in healthcare.
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EHR integration

Integrations:

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EMR Integration & Relevant Hardware:

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EMRs Supported:

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Hardware Compatibility:

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Clients

OVERVIEW
Key Clients
Clients Your Size
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Product attributes, keywords and solutions

PRODUCT ATTRIBUTES
badge_covid-19

COVID-19


badge_pediatric

Pediatric


CATEGORIES

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KEYWORDS

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Use cases

Description

None provided

COVID-19 use cases:
Digital and live support for COVID-19 comm. at reduced cost; expedited launch in 72 hours; triage, escalation, navigation to telehealth, testing & patient portals
Differentiators

Differentiators vs Internal Options:

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Differentiators vs Competitors:

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Images

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Videos

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Downloads

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Company information

Founded in 2015

17.1M total equity funding

Verify your employment with a hospital or health system and see a personalized match score.
Ratings & Reviews

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Reviewer’s Org Size
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Reviewer’s Org EMR compatibility

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  • AMC
  • Pediatric Facilities
  • ACO
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Reviewer’s Rating
5
0%
4
0%
3
0%
2
0%
1
0%

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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