Clearstep has built a technology called Smart Care Routing, which uses clinical AI chat to improve patient experience and engagement for healthcare organizations through virtual triage, digital clinical journey support, and automated patient services navigation.
Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other
EMR Integration & Relevant Hardware:
Recommended, but not required
Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)
In Epic App Orchard:
We white-labeled and fully-configured a COVID-19 screener to the care access points (hospitals, telemedicine providers, nurse hotlines, and at-home resources of a 17-hospital system (reach out to learn specifics). A COVID-alert message on the home page routes users to the option to screen their symptoms for risk of infection and presentation of system-wide care options. The entire process of whitelabeling, configuring, implementing, testing, and going live was complete in 5 business days.
Clearstep launched a digital COVID-19 Screener to provide consumers with an in-home solution to screen their symptoms and route them to the right care.
Clearstep's virtual triage platform is able to route >99% of adult and pediatric chief complaints towards their evidence-based next step.
Once live, an e-mail campaign was sent out to 650,000 residents in the areas surrounding the system to inform them that they could screen their symptoms. The email achieved the highest engagement rates of any mailer ever (3x higher email open rate and click-through rates). The COVID screener was used 30,000 times in the first three days.
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