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Clearstep

Clearstep

Clearstep

By Clearstep

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Virtual Triage + Routing + Price Transparency + Scheduling
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Overview



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Description

Clearstep has built a technology called Smart Care Routing, which uses clinical AI chat to improve patient experience and engagement for healthcare organizations through virtual triage, digital clinical journey support, and automated patient services navigation.


Virtual Triage: 

  • With Clearstep Virtual Triage, providers can increase the volume and appropriateness of patient care, driving higher revenue and reducing inefficient medical care up to 2x. Virtual Triage covers hundreds of chief complaints and provides patients with an on-demand, seamless path to the care and services they need - including behavioral health and specialty care - within a healthcare organization's network. 


Patient Services:

  •  Clearstep Patient Services takes the burden off call centers by leveraging AI chat to automate non-clinical administrative requests such as prescription refills, bill pay, and finding a physician.


Clinical Journeys

  • Clearstep Clinical Journeys support patients between and after appointments by digitizing follow up and monitoring workflows. Sample workflows include follow-up for COVID-19 positive patients, virtual PCP monitoring, and care mapping for clinical journeys such as prenatal care.


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EHR integration

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

In Epic App Orchard:

Clients

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Use cases

Description

We white-labeled and fully-configured a COVID-19 screener to the care access points (hospitals, telemedicine providers, nurse hotlines, and at-home resources of a 17-hospital system (reach out to learn specifics). A COVID-alert message on the home page routes users to the option to screen their symptoms for risk of infection and presentation of system-wide care options. The entire process of whitelabeling, configuring, implementing, testing, and going live was complete in 5 business days.

COVID-19 use cases:

Clearstep launched a digital COVID-19 Screener to provide consumers with an in-home solution to screen their symptoms and route them to the right care.

Pediatric use cases:

Clearstep's virtual triage platform is able to route >99% of adult and pediatric chief complaints towards their evidence-based next step.

Users:

Once live, an e-mail campaign was sent out to 650,000 residents in the areas surrounding the system to inform them that they could screen their symptoms. The email achieved the highest engagement rates of any mailer ever (3x higher email open rate and click-through rates). The COVID screener was used 30,000 times in the first three days.

Differentiators

Differentiators vs Internal Options:
Clearstep marries disparate data sets that exist in various locations within the system. We take the responsibility to marry clinical content, provider directories, insurance & eligibility information, claims data, and scheduling systems so that your system's teams do not have to. Clearstep is ready-made and fully-supported by our development team.platform that is customizable to your health system's specific resources. Clearstep's business solution package also offers patient targeting to ensure that patients searching specific symptoms within a health system's geography are routed into that system via a seamless, effortless, already-built user experience.
Differentiators vs Competitors:
Clearstep is the only solution providing an end-to-end user experience that guides patients through all aspects of booking care. Our symptom checker is powered by the most accurate triage, diagnostic, and home care content available and is derived off content that is already used in 95% of nurse call centers in the country. Clearstep uniquely offers a natural language processing engine that can handle free-text descriptions of an individual's chief complaint. In addition to featuring the most accurate content available, Clearstep's digital dialog asks the least number of questions as compared to competitor platforms and provides a single next-best step. Competitors often provide multiple possible causes and next steps that reduce clarity for the end-user's next step.
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Company information

Verify your employment with a hospital or health system and see a personalized match score.
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Reviewer’s Rating
5
0%
4
0%
3
0%
2
0%
1
0%

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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