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Actions

Actions

Actions

By Reputation

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Overview


Select which hospital or health system you work at and see a personalized match score.
About

DESCRIPTION
Centralized Ticket Management
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PRODUCT ATTRIBUTES
badge_covid-19

COVID-19


badge_pediatric

Pediatric


CATEGORIES

None provided

KEYWORDS

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CLIENTS OVERVIEW
Key Clients
Clients Your Size
USED BY
0 People
13 Organizations
EHR integration

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Description

Close the loop on customer feedback. Centralize ticket management from all channels. Automate workflows with role-based dashboards your team can access anywhere — at their desk or on the go. Manage it all in one place. Create a single repository of feedback from all sources — reviews, social media, surveys, emails, call center and more. Mobilize the troops. Use customizable business rules to automate ticketing workflows and ensure the right people are notified immediately when a ticket is created. Meet and exceed SLAs. Enforce service-level agreements (SLAs) for rapid ticket resolution, and escalate issues quickly when additional oversight is needed. Take CX up a notch. Ensure customer satisfaction by tracking all actions related to a ticket in one place, to create transparency and accountability.
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Use cases

Description

Reputation’s Actions is a command center for service recovery that enables you to maintain the competitive leadership you’ve worked hard to achieve. We help you act, improve, and close the loop — and reassure customers anywhere they’ve posted negative experiences with your brand. With Actions, you can decentralize and scale customer care to improve responsiveness and increase satisfaction.

COVID-19 use cases:

https://reputation.com/resources/reports-research/covid-19-online-communications-best-practices-for-healthcare-organizations/

Users:

UHS, Spartanburg Regional, Dental Group, Kindred, Kootenai

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Company information

Founded in 2006

210.6M total equity funding

Select which hospital or health system you work at and see a personalized match score.
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