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Cedar Pay

Cedar Pay

Cedar Pay

By Cedar

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The patient-first billing and payment solution with proven results
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Overview



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Description

Cedar Pay reduces the stress for patients navigating the post-care financial journey by delivering delightful consumer experiences. Across online and offline touchpoints, Cedar Pay makes it easier for patients to access, understand and manage bills, leading to meaningful engagement, increased collections, and improved satisfaction with the healthcare experience and the ability to focus on their health and well-being

Purpose-built for modern consumer engagement

The Cedar team has been building world-class consumer technology for the last decade and applies this expertise to transforming the financial aspects of healthcare. Leaving nothing to chance, every facet of the Cedar Pay experience is thoughtfully designed to meet modern consumer needs and help patients get to the best next step in their journey--whether that’s paying a bill, setting up a payment plan, navigating insurance denials, and more.

More impactful patient experiences with personalization

Only with Cedar Pay, providers can better engage patients with personalized, context-appropriate experiences--and watch patient satisfaction and payment outcomes dramatically improve. For example, high-need patients facing large balances may need more empathy and encouragement on the path to resolution, whereas financially secure patients with small bills might demand fast, hassle-free checkout. That’s the power of Cedar Pay personalization.

A single home for patient financial engagement

Cedar Pay provides a unified hub for patient financial engagement. Everything that touches the patient financial experience--including digital outbound communications, patient statements, payment gateway and processing, reporting and more--is part of the Cedar Pay platform and configured to the needs of the enterprise.

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EHR integration

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Access +/or revenue cycle

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

In Epic App Orchard:

Clients

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Use cases

Description

A patient with a ready bill receives communications via their preferred channels (text message, email and/or paper statement) notifying them of their financial responsibility with clear information and calls to action to resolve the balance. Using a white-labeled, login-free web application, the patient can view bill details for care encounters within the provider system, make payments in full via various payment methods (credit card, ACH, Apple Pay, Google Pay), self-enroll in a payment plan, navigate insurance denials, and more.

Pediatric use cases:

Parents who serve as guarantors can access and manage bills with Cedar Pay on behalf of their dependents (i.e., children receiving healthcare services).

Users:

Patients

Differentiators

Differentiators vs Internal Options:

Consumer engagement is in our DNA: Cedar was founded as a consumer-oriented company and our commitment to improving the consumer-aspects of healthcare remains unwavering. We have built a team of professionals that come from the world's leading consumer companies, and incorporate this unique expertise and perspective into the development of Cedar Pay.

Industry-leading personalization for optimal patient experiences: At the core of Cedar Pay is a personalization engine that's powered by insights from millions of patient interactions as well as direct integrations with EHR and billing systems. Through a proven process rooted in expert data science and world-class user experience design, only Cedar Pay can surface the right information and interventions at the right moments along the financial journey to drive the best patient experience and payment outcomes.

Outsized results today, ongoing value into the future: Cedar Pay customers see an immediate impact to their bottom line with high patient satisfaction, and don’t have to wait for the next product release cycle to unlock additional business value. Cedar is constantly releasing new features and optimizations in Cedar Pay as well as making focused investments in innovation.

Differentiators vs Competitors:

Unparalleled investment in the future: Unlike other point patient billing solutions that have been acquired by larger companies and competing for resources, Cedar operates independently and is investing heavily in Cedar Pay and other products to solve a very specific problem--improving the consumer financial aspects of healthcare.

Industry-leading personalization for optimal patient experiences: At the core of Cedar Pay is a personalization engine that's powered by insights from millions of patient interactions as well as direct integrations with EHR and billing systems. Through a proven process rooted in expert data science and world-class user experience design, only Cedar Pay can surface the right information and interventions at the right moments along the financial journey to drive the best patient experience and payment outcomes.

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Company information

Founded in 2016

414.0M total equity funding

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Reviewer’s Rating
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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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