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Digital Front Door (OrbitaENGAGE)

Digital Front Door (OrbitaENGAGE)

Digital Front Door (OrbitaENGAGE)

By Orbita Inc.

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Aquire and retain patients through voice search and conversational AI
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Overview



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Description

As the COVID-19 pandemic continues and patients are slow to return to receiving routine care, healthcare organizations have taken a major financial hit. These challenges coupled with the rise in virtual care and the ongoing shifts in how people search for care make the digital front door a channel that is more important than ever for helping consumers search for care, navigate care options, and schedule appointments. Orbita’s digital front door solution, OrbitaENGAGE, leverages powerful conversational tools such as chatbots, voice search, and voice SEO. Marketing and digital health professionals use OrbitaENGAGE's intuitive WYSIYWG and WYG functionality to ensure that content and services are formatted in a voice-optimized, discoverable, and brand-forward way. Now, organizations can more quickly and cost-effectively convert consumers into patients -- while also working with Orbita's powerful technology as they begin adoption of voice and conversational technology within their organizations. Capabilities include: * Voice search and voice SEO * Appointment scheduling * Virtual triage * Call center deflection * Find a doctor or location * Healthcare FAQs * Virtual waiting room (via telehealth integration)
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EHR integration

Integrations:

None provided

EMR Integration & Relevant Hardware:

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EMRs Supported:

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Hardware Compatibility:

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Clients

OVERVIEW
Key Clients
Clients Your Size
USED BY
0 People
2 Organizations
Product attributes, keywords and solutions

PRODUCT ATTRIBUTES
badge_covid-19

COVID-19


badge_pediatric

Pediatric


CATEGORIES

None provided

KEYWORDS

None provided

Use cases

Description
Top use cases: 1-A consumer is experiencing symptoms and searching for information on what is happening and where to go to find care. The consumer is then provided a curated experience getting them to the most appropriate endpoint. 2-A consumer receives a diagnosis or needs a specialist and is trying to find the best care for their situation. The consumer is provided personalized guidance in finding the right care and being converted to a virtual or physical visit or the most appropriate information. 3-A consumer is looking for the most convenient care to help them address an urgent, emergent, or low-acuity condition and is provided frictionless virtual navigation
COVID-19 use cases:
COVID-19 virtual assistant for web, mobile, and smart speaker.
Users:
Consumers use OrbitaENGAGE to search for care, navigate options, and schedule appointments; marketing and other digital professionals use the solution to create and publish content and services - in a voice-optimized, discoverable, and brand-forward way.
Differentiators

Differentiators vs Internal Options:
OrbitaENGAGE is made up of 3 modules: Voice Search, Web-based Virtual Assistant, and Smart Speaker Skill/App. With each module, Orbita provides a business user and developer interface to support the Design, Build Manage, and Optimization aspects of the solution. Orbita simplifies the ability to create and manage voice and conversational interfaces that can be published across multiple channels
Differentiators vs Competitors:
OrbitaENGAGE is a solution that integrates with and augments the existing digital front door that is in place. Orbita's goal is to improve and optimize the existing solutions in a cost-effective manner versus replacing existing solutions. OrbitaENGAGE is the only solution in the market that focuses from voice search through to the completion of the transaction: finding care, navigating care, and offering self-service tools to receive care (scheduling)
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Downloads

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Company information

Founded in 2015

7.5M total equity funding

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Ratings & Reviews

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Reviewer’s Rating
5
0%
4
0%
3
0%
2
0%
1
0%

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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