Deliver an inspired patient experience on the phone with an intelligent assistant that will not only unclog busy call centers and decompress overwhelmed call queues, but give you unique insights about the end-to-end patient journey at your health system.
Our artificially intelligent phone assistant draws its intelligence from the same organizational database that our digital assistant uses and we help to create for you. Today, many call centers play catch and throw. They receive a call and transfer it without knowledge of whether the caller’s needs are met.
The Syllable phone assistant reduces call volumes at call centers by automating simple tasks to improve first-call resolution, reduce call queues, hold times, multi-transfer calls, and provide a superior caller experience for patients and staff. Over 60% of call center calls are simple transfers and switchboard operations. Traditional call tracking does not provide transparency to the success of a call across multiple transfers, and does not interpret the intention or overall success of the call. That’s because up until now, it would have been impossible to listen to and analyze millions of calls at a contact center. Syllable phone assistant uses NLP to analyze every call which allows it to rate its performance and improve over time, providing you with better service and cutting-edge business intelligence.
COVID-19 use cases:
We have developed a COVID-19 specific version of our phone assistant to triage patients and provide relevant information.
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