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Conversational AI for Patient Experience

Conversational AI for Patient Experience

Conversational AI for Patient Experience

By Pypestream

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Overview



Verify your employment with a hospital or health system and see a personalized match score.
Description

“I can’t wait to call the call center,” said no one, ever. That’s why Pypestream built what has quickly become the must-have in conversational AI. Trusted by JP Morgan Chase, Shell, Royal Caribbean, Procter & Gamble, Sling TV, Principal Financial, TriWest Health, and Google, Pypestream has a knack for turning legacy enterprises into digital powerhouses. No single-task chatbots, no embarrassing NPS scores, and no cobbling together technologies from multiple vendors. Pypestream offers: 1) The only patented B2C messaging carrier with military-grade security including PCI, HIPAA, GDPR, and CCPA compliance 2) Dovetail™ AI, the most comprehensive AI for customer experience 3) 30% increases in customer satisfaction with unrivaled conversational design and UX features (also, 9 out of 10 customers prefer messaging over email or phone) 4) An easy deployment process, PypePro℠, with a dedicated implementation manager, AI solution designer, integration engineer, and customer success manager so you’re live in a matter of weeks, not months 5) A business model that aligns interests: 90%+ cost savings compared to traditional customer channels
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EHR integration

Integrations:

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EMR Integration & Relevant Hardware:

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EMRs Supported:

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Hardware Compatibility:

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Clients

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CATEGORIES

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KEYWORDS

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Use cases

Description

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COVID-19 use cases:
Automated COVID-19 screening via conversational AI with logic to escalate to a physician if a patient shows symptoms.
Differentiators

Differentiators vs Internal Options:

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Differentiators vs Competitors:

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Images

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Company information

Founded in 2015

46.5M total equity funding

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Reviewer’s Rating
5
0%
4
0%
3
0%
2
0%
1
0%

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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