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Patient Access / Call Center

Patient Access / Call Center

Patient Access / Call Center

By Cured

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Help patients get to the right point of care sooner rather than later by leveraging the smart rules, smart logic, and smart workflows of a robust CRM solution.
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Overview



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Description

Create the customer service experiences patients expect with Cured’s patient access and call center solutions. Allow agents and front desk staff to access and share a centralized list of existing and prospective patients to improve visibility, encourage collaboration, and keep consistent workflows. Cured's call center solution is intuitive and productivity oriented for quick training times and consistent outcomes. With detailed insights, easily monitor key activities and statistics to aid in growth and resource planning strategies.

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EHR integration

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Pop health platform, ADT, Access +/or revenue cycle, Website / public online sources

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, NextGen, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Clients

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Key Clients
Clients Your Size
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Use cases

Description

Create the customer service experiences patients expect with Cured’s patient access and call center solutions. Allow agents and front desk staff to access and share a centralized list of existing and prospective patients to improve visibility, encourage collaboration, and keep consistent workflows. Cured's call center solution is intuitive and productivity oriented for quick training times and consistent outcomes. With detailed insights, easily monitor key activities and statistics to aid in growth and resource planning strategies.

COVID-19 use cases:

Deliver important communications via an omnichannel approach.

Pediatric use cases:

Deliver important communications via an omnichannel approach.

Users:
  • Head of Patient Experience
  • Head of Employer/Consumer Experience
  • Head of Call Center / Contact Center / Access Center
Differentiators

Differentiators vs Internal Options:
  • HIPAA compliant
  • Out of the box patient journeys
  • Quick, efficient setup
  • Healthcare-specific
  • ML-driven insights engine
  • Simple volume-based pricing structure


Differentiators vs Competitors:
  • HIPAA compliant
  • Out of the box patient journeys
  • Quick, efficient setup
  • Healthcare-specific
  • ML-driven insights engine
  • Simple volume-based pricing structure


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Company information

Founded in 2018

12.5M total equity funding

Ratings & Reviews

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Reviewer’s Rating
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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence
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Reviewer’s Rating
5
0%
4
0%
3
0%
2
0%
1
0%

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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