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Patient Access / Call Center

Patient Access / Call Center

Patient Access / Call Center

7 verified clients

Overview


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Avia Summary

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Patient Access / Call Center is a solution provided by Cured which was founded in 2018. It belongs to multiple categories of digital health solutions including Customer Relationship Management (CRM) and Consumer Access & Engagement.
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It has 7 verified clients.
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Patient Access / Call Center integrates with major EMRs such as Epic, Cerner, and Meditech.
DESCRIPTION

Create the customer service experiences patients expect with Cured’s patient access and call center solutions. Allow agents and front desk staff to access and share a centralized list of existing and prospective patients to improve visibility, encourage collaboration, and keep consistent workflows. Cured's call center solution is intuitive and productivity oriented for quick training times and consistent outcomes. With detailed insights, easily monitor key activities and statistics to aid in growth and resource planning strategies.

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EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR, Pop health platform, ADT, Access +/or revenue cycle, Website / public online sources
Use case dependent
Epic, Cerner, Meditech, NextGen, Other
Desktop, Mobile / Tablet (web optimized)
Use cases and differentiators

Create the customer service experiences patients expect with Cured’s patient access and call center solutions. Allow agents and front desk staff to access and share a centralized list of existing and prospective patients to improve visibility, encourage collaboration, and keep consistent workflows. Cured's call center solution is intuitive and productivity oriented for quick training times and consistent outcomes. With detailed insights, easily monitor key activities and statistics to aid in growth and resource planning strategies.

Deliver important communications via an omnichannel approach.

  • Head of Patient Experience
  • Head of Employer/Consumer Experience
  • Head of Call Center / Contact Center / Access Center
  • HIPAA compliant
  • Out of the box patient journeys
  • Quick, efficient setup
  • Healthcare-specific
  • ML-driven insights engine
  • Simple volume-based pricing structure

  • HIPAA compliant
  • Out of the box patient journeys
  • Quick, efficient setup
  • Healthcare-specific
  • ML-driven insights engine
  • Simple volume-based pricing structure

Company information

Founded in 2018

12.5M total equity funding

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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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Clients


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  • Partner

  • Vendor

  • Health System

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