Avia Logo

Products /

Virtual Front Desk

Virtual Front Desk

Virtual Front Desk

1 verified client

Overview


Select which hospital or health system you work at and see a personalized compatibility level.

Avia Summary

o
Virtual Front Desk is a solution provided by Change Healthcare which was founded in 2007. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, On-demand Behavioral Health, Virtual Visits (Synchronous + Asynchronous), Scheduling, Consumer Access & Engagement, Personalized Care, Customer Service, and Patient Flow.
o
It has 1 verified client.
o
Some other resource(s) that may be helpful in learning about Virtual Front Desk include: Q&A with Archie Mayani of Change Healthcare: A collaborative approach to automation and Top Prior Authorization Companies Report | 2023
DESCRIPTION
Change Healthcare’s Virtual Front Desk solution empowers patients to take charge of their access to healthcare. This digital portal uses the familiar tools of online retail to give consumers the ability to schedule their own appointments, complete forms online, and check wait times electronically—all components of an outstanding patient experience. Efficient Self-Serve Scheduling: Virtual Front Desk delivers a consumer-style digital experience for superior patient access. Even new patients can quickly schedule their own appointments without signing in, eliminating the need for passwords and user IDs. Best of all, your practice’s open slots are immediately filled, optimizing capacity. As the system requires no staff intervention, your staff can be reallocated to more labor-intensive activities, improving productivity. Depending on your preferences, the portal can either replace or be integrated with your existing scheduling solution. For practices exploring the benefits of an open access scheduling methodology, the portal offers a more seamless transition. Integrated Digital Registration: Traditionally, healthcare practices send new patients numerous forms to complete before their first appointment. Patients must remember to bring these forms with them to the office, and staff members must then digitize their content. Virtual Front Desk makes the registration process easy and convenient for both patients and your staff. Patients can complete digital registration forms—via cell phone, tablet, or laptop—from the comfort of their home or vehicle. As the portal integrates with your ADT or practice management system, staff no longer need to spend time processing registration paperwork. Capturing this data digitally also helps eliminate repetitive form-filling—a familiar patient complaint. The portal provides digital document storage so staff can launch and retrieve documents from Virtual Front Desk, print them, or upload them to the EMR via integration or PDF. Digital Check-In and Wait Time Monitoring: Research indicates that longer wait times negatively impact patient satisfaction with every aspect of the patient experience, including perceived quality of care. With Virtual Front Desk, your patients can check wait times on their mobile devices before they leave for their appointment. Proactive wait time monitoring allows patients to reduce the amount of time they spend in your waiting room—a key driver of patient satisfaction. Once patients arrive, they can check in digitally on either their device or yours. Wait times can also be visualized in your waiting room on monitors, which helps your practice set and manage patient expectations.
Read more
EHR integration

None provided
None provided
None provided
None provided
Use cases and differentiators

None provided
None provided
None provided
None provided
Company information

Founded in 2007

48.0M total equity funding

Media


Images

No images provided

Videos

No videos provided

Downloads

No content provided

Reviews


Filter reviews


Overall Score

0 review


Sort by:
Most Recent
Sort by:
Most Recent
Oldest
Most Helpful

Filter reviews


Reviewer’s Rating
5
4
3
2
1

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

Looking for reviews on Virtual Front Desk?

Submit your work email and we'll notify you when new reviews have been added.

Clients


Filter clients


Type
  • Partner

  • Vendor

  • Health System

  • Other

Explore Related Resources
back to top