Avia Logo
Avia Logo
Avia Logo

Products /

Digital Patient Experience Manager

Digital Patient Experience Manager

Digital Patient Experience Manager

By Change Healthcare

0 review

Replace disjoined touch points with a deliberately structured, holistic patient experience. This solution uses integrated data, personalized communication, and automated messaging to help you offer consumers an outstanding—and sustainable—care experience.
Read more

Overview



Verify your employment with a hospital or health system and see a personalized match score.
Description

Change Healthcare has collaborated with Adobe and Microsoft—leaders in consumer experience— to create a platform for sustained patient engagement. Creating a continuous engagement cycle helps you acquire new patients, reduce out-of-network leakage, and increase appropriate service utilization—driving volume and revenue. Contact Targeted Populations: Many providers rely on patient portals to satisfy consumers, but only 30% of patients use them.1 Digital Patient Experience Manager offers omni-channel message delivery via web, text, email, direct mail, voice, and call center—helping you reach your entire patient population. Digital Patient Experience Manager orchestrates consumer interactions based on clinical, operational, and financial data powered by Change Healthcare’s Intelligent Healthcare Platform, which stores data from more than 14 billion annual healthcare transactions. Sub-populations can be organized by almost any differentiator—such as health risk scoring or propensity to pay—and then enrolled in relevant campaigns. Nurture the Patient Relationship: Consumers can shop for the right procedure and provider based on reviews, quality ratings, and pricing. As the patient pursues treatment, messaging is aligned with care progression. Throughout the care journey, the platform initiates revenue cycle touchpoints such as pre-payment clearance, enrollment services, and bill payment. eCommerce strategies such as procedure bundling, pricing transparency, and prompted shopping help increase your self-pay collections. The platform also keeps consumers engaged outside of active care episodes, helping you expand patient loyalty, brand reputation, and revenue. Personalize Content Delivery: The platform builds patient profiles by aggregating data from disparate sources, including EHRs, registration, scheduling, and billing. As the patient’s healthcare journey generates new data points, personalized messaging extends the relationship. For example, a patient recently diagnosed with Type 2 Diabetes might receive an invitation to attend a class with a certified diabetes educator. Digital Patient Experience Manager leverages Adobe consumer engagement tools to orchestrate and personalize message delivery. Behavioral data, social determinants of health, socioeconomic class, and historical preferences help inform both content and message release. Follow-up is monitored to prompt provider and patient responses and encourage action.
Read more
EHR integration

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Clients

OVERVIEW
Key Clients
Clients Your Size
USED BY
0 People
0 Organizations
Product attributes, keywords and solutions

CATEGORIES

None provided

KEYWORDS

None provided

Use cases

Description

None provided

Differentiators

Differentiators vs Internal Options:

None provided

Differentiators vs Competitors:

None provided

Images

No images provided

Videos

No videos provided

Downloads

No contents provided

Company information

Founded in 2007

48.0M total equity funding

Verify your employment with a hospital or health system and see a personalized match score.
Ratings & Reviews

Overall Score

0 review


Sort by:
Most Recent
Sort by:
Most Recent
Oldest
Most Helpful

Filter reviews


Reviewer’s Rating
5
0%
4
0%
3
0%
2
0%
1
0%

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence
No search result found
No results found

No content matched your criteria.

Filter reviews


0 review

Reviewer’s Rating
5
0%
4
0%
3
0%
2
0%
1
0%

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

About AVIA Connect

AVIA Connect helps healthcare providers make better digital health vendor selections. Our AVIA Connect Marketplace enables digitally focused healthcare providers to search thousands of vendor profiles and match with vendors that meet their requirements.

AVIA Connect is a product of AVIA, the nation's leading digital transformation partner for healthcare organizations.

Stay up to date

Keep up with the latest products and trends in digital health.


©2022 AVIA — All rights reserved  |  Privacy Policy