Easy to use software integrates with existing EMRs to enable hybrid workflows that allow virtual personnel to collaborate with on-site personnel to speed intake processes and reduce ED boarding.
Ability to handle digital form upload & intake. Integrated symptom checking. Waiting room accessible to patients, providers, and staff. Patient/member queueing. Patient can share images or videos. Integration with connected devices for vitals collection. Patient/member contact/chatting. Content for patients to interact with in the waiting room. Notify patient when provider is ready to start visit. Tool for patient to test tech feasibility
Easy to use software integrates with existing EMRs to enable hybrid workflows that allow virtual personnel to collaborate with on-site personnel to speed virtual rounding, inpatient consultations and other processes.
Ability to provide high-resiliency, high-latency video with ability to toggle to phone/audio and support for multi-party video. Patient education that can be annotated. Enable a consumer to alternate between modalities (text/chat/in-app messaging/secure portal). Asynchronous interview (including integrated symptom checking/virtual triage). Ability to “step up” to video visit or in person care if needed. Integration with connected devices, support for file sharing, screen sharing, and group chat. Notification for patients when provider has responded and vice versa. Ability to obtain patient feedback post encounter
Technical support is available through in-application help widgets, telephone, and on-line chat.
Ability to provide phone-based support for patients/members and providers. Ability to provide chat or text-based support for patients/members and providers.
EmOpti enables hybrid workflows that provide flexible staffing models combining efforts of on-site and remote providers. Especially when remote providers service multiple facilities simultaneously a load leveling effect is accomplished. Higher productivity and a staff-multiplier effect are the results.
Ability to guide to relevant providers based on coverage. Queuing to meet SLAs for 3rd party providers. Analytics on provider utilization/ productivity. Flex staffing based on supply and demand. Provider pooling to fill underutilized capacity.
Comprehensive performance analytics combines data from EMR, patient sat, scheduling and financial systems to provide balanced scorecard view of outcomes, based on department or individual provider. Combined with EmOpti workflow tools enables continuous quality process of measure - improve - measure - improve.
Ability to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback / where patient would have gone.
Acute care EMR, Other
EMR Integration & Relevant Hardware:
Recommended, but not required
Epic, Cerner, Meditech, Other
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other