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As of 2020, there are approximately 60 million older adults in the US that are seeking to “age in place.” COVID-19 has permanently changed the way health plans will provide care for these adults as there has been a transition from the traditional form of care at the physical office, to meeting the member in their home with virtual care. According to a UCSF study published in JAMA in August 2020, 13 million older adults are not ready for the use of technology, for either technical or physical reasons. With the shift to utilize technology, this will lead to older adult members being frustrated, receiving poor care management and overall reporting poor engagement and experience. This challenge should not be overlooked as CMS recently ruled that patient experience measures are doubling in the Stars rating formula this year and by 2023 member-experience will determine 57% of overall Stars ratings. Additional challenges include managing behavioral comorbidities, an increase in social isolation and the staffing shortages in primary care and mental healthcare to address these concerns. Social isolation alone is increasing behavioral health issues and the incidence of chronic disease. Chronic disease management continues to be a challenge due to the increasing number of older adults, more than 70% of seniors have at least one chronic disease, with multiple chronic conditions and the direct and indirect costs associated with the care.