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Marketing - Reputation Management

Marketing - Reputation Management

Marketing - Reputation Management

By PatientBond, Inc.

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Overview



Verify your employment with a hospital or health system and see a personalized match score.
Description

Easily collect patient feedback and surveys on five star or NPS scale using email, text, kiosks or in-app/portal notifications after visits. Customize surveys to collect actionable information to improve patients' experiences. Intercept low survey scores in real time and alert staff to follow-up to and address gaps in patient satisfaction. Track staff follow-up activities and Google & Facebook reviews from a consolidated dashboard, while encouraging patients with a positive experience to post reviews on Google and Facebook.
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EHR integration

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, NextGen, athena, GE, Athenahealth, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Clients

OVERVIEW
Key Clients
Clients Your Size
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Use cases

Description
  • Determine, improve and promote Net Promoter Scores (NPS)
  • Determine, improve and promote patient satisfaction scores
  • Determine, improve and promote Google ratings
  • Determine, improve and promote 5 Star ratings
  • Collect, improve and promote patient reviews


Pediatric use cases:

Determine, improve and promote patient satisfaction and reviews for the practice

Users:
  • Prospective patients
Differentiators

Differentiators vs Internal Options:

PatientBond's Reputation Management product is highly flexible and configurable and can offers a variety of patient satisfaction measures (NPS, 5 Star ratings, patient satisfaction scores, etc.)

Differentiators vs Competitors:

Flexibility and price

Images

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Videos

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Company information

Founded in 2011

17.0M total equity funding

Ratings & Reviews

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Reviewer’s Org Size
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Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence
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Reviewer’s Rating
5
0%
4
0%
3
0%
2
0%
1
0%

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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