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Marketing - Reputation Management

Marketing - Reputation Management

Marketing - Reputation Management

By PatientBond, Inc.

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Select which hospital or health system you work at and see a personalized match score.


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Key Clients
Clients Your Size
0 People
4 Organizations
EHR integration


Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, NextGen, athena, GE, Athenahealth, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)


Easily collect patient feedback and surveys on five star or NPS scale using email, text, kiosks or in-app/portal notifications after visits. Customize surveys to collect actionable information to improve patients' experiences. Intercept low survey scores in real time and alert staff to follow-up to and address gaps in patient satisfaction. Track staff follow-up activities and Google & Facebook reviews from a consolidated dashboard, while encouraging patients with a positive experience to post reviews on Google and Facebook.
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Use cases

  • Determine, improve and promote Net Promoter Scores (NPS)
  • Determine, improve and promote patient satisfaction scores
  • Determine, improve and promote Google ratings
  • Determine, improve and promote 5 Star ratings
  • Collect, improve and promote patient reviews

Pediatric use cases:

Determine, improve and promote patient satisfaction and reviews for the practice

  • Prospective patients

Differentiators vs Internal Options:

PatientBond's Reputation Management product is highly flexible and configurable and can offers a variety of patient satisfaction measures (NPS, 5 Star ratings, patient satisfaction scores, etc.)

Differentiators vs Competitors:

Flexibility and price

Company information

Founded in 2011

17.0M total equity funding


About AVIA Connect

AVIA Connect is where innovative health systems and hospitals go to find the right digital health solutions. It’s built to efficiently search vendors and guide informed decisions, with tools like product comparisons, match scores, report generators, peer reviews, and market insights.

AVIA Connect is brought to you by AVIA, a trusted company and community of experts who guide health systems on their digital transformation journey.

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