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2-Way Secure Messaging

2-Way Secure Messaging

2-Way Secure Messaging

1 verified client

Overview


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Avia Summary

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2-Way Secure Messaging is a solution provided by Mend which was founded in 2014. It belongs to multiple categories of digital health solutions including Scheduling, Customer Service, and Improving Engagement & Self-Management.
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It has 1 verified client.
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2-Way Secure Messaging integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about 2-Way Secure Messaging include: A buyer’s guide to conversational AI
DESCRIPTION
Mend 2-Way Secure Messaging can be used to conduct messaging visits, real-time messaging, or asynchronous conversations. When a new message arrives, users are alerted via text and email. Staff and providers are in full control of when conversations are started and stopped. Accenture reports that 69% of patients want to communicate with their provider through secure email. Mend messaging visits can be gated by a flat cash pay fee and allow patients to ask questions, request prescription refills, or get care for minor issues in a HIPAA compliant, ease-to-use experience. Simply set a flat fee commensurate to a co-pay amount. Mend can allow patients to start a two way secure messaging visit after answering triage questions and submitting a successful payment. 2-way secure messaging is great for ad-hoc digital workflows like sending a doctor’s note to a patient. Messages can be sent to groups or individuals and can include documents or images.
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EHR integration

Behavioral health
Recommended, but not required
Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed
Mobile / Tablet (web optimized)
Use cases and differentiators

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Company information

By Mend

Founded in 2014

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Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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