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Feedback and Reputation Management

Feedback and Reputation Management

Feedback and Reputation Management

29 verified clients
Feedback and Reputation Management
Feedback and Reputation Management

Overview


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Avia Summary

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Feedback and Reputation Management is a solution provided by Luma Health which was founded in 2015. It belongs to multiple categories of digital health solutions including Search & Transparency, Ratings & Reviews Transparency, Consumer Insights, and Digital Front Door (DFD).
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It has 29 verified clients.
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Feedback and Reputation Management integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Feedback and Reputation Management include: Top Patient Billing and Payment Companies Report | 2023 and A buyer’s guide to conversational AI
EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Behavioral health, Access +/or revenue cycle, Other
Required
Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, Allscripts/Eclipsys, Athenahealth, Other
Desktop, Mobile / Tablet (web optimized)
Use cases and differentiators

None provided
None provided
None provided

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.

Company information

Founded in 2015

159.1M total equity funding

Reviews


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Reviewer’s Role
  • End user
  • Project manager
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Reviewer’s Org Size
  • XL ($5B+ NPR)
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  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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Clients


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