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Facebook Messenger Integration

Facebook Messenger Integration

Facebook Messenger Integration

By Rhinogram

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Overview


Select which hospital or health system you work at and see a personalized match score.
About

DESCRIPTION
Convenient Social Media Integration
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CLIENTS OVERVIEW
Key Clients
Clients Your Size
USED BY
0 People
0 Organizations
EHR integration

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Description

Make your Facebook business page another way for patients to communicate.
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Use cases

Description

Mathison was using another texting service but wasn’t pleased with how it worked. That led the physician to begin researching other options before finding Rhinogram. She was particularly impressed with Rhinogram because patients didn’t have to download an app and she could communicate with patients without revealing her personal phone number. “One of the beauties of Rhinogram, is it's still our office number so patients already have us saved in their contacts so when they get a text from us, they know it’s real and they always respond,” Mathison says. Consistently providing test results, whether negative or positive, was a particularly frustrating challenge that Rhinogram helps Mathison overcome. “Patients were complaining about not getting results or return phone calls. They said they called and left a message but didn’t hear back,” Mathison recalls. “The hard part was that I couldn’t say with confidence that it wouldn’t happen again. With Rhinogram, I can guarantee that I’ll see it.”

COVID-19 use cases:

Necessity is the mother of invention, especially in orthodontics, where advances in technology make for faster, more effective and less painful treatments. While the industry has seen no shortage of breakthrough tech when it comes to tools–from scanners to bracket systems and invisible straighteners–one area that hasn’t kept pace is communications technology. Today’s empowered healthcare consumers have come to expect the most sophisticated treatment options. They’re looking for more from their providers–greater convenience, more personalization and better customer service. Recognizing that existing and prospective patients have more choices than ever as to where to spend their money, Dr. George Souris implemented the secure communications platform, Rhinogram, as a way to truly differentiate his practice. “I’ve reinvented my practice every year since I started,” Souris said. “I’m always looking at what I can offer that others don’t to improve the patient experience.”

Pediatric use cases:

When Souris read about Rhinogram in a trade publication, he immediately saw its potential. The HIPAA-compliant communications platform represents an evolution in text messages, moving past practice-centered pushes, such as appointment reminders and confirmations, to real-time conversations that put the patient at the center. Moreover, Rhinogram’s simple, direct solution would ensure higher patient adoption. “For me, the clincher was that there’s no app involved. No one wants another one of those,” Souris said. “Texting your doctor is just like texting your friends or family. It’s that simple.” Rhinogram is not only easy, it’s convenient. With consumers responsible for a significant portion of their healthcare bills including orthodontic care, they want the best they can get for their money. This includes greater access to care, on-demand information and convenient appointments. With Rhinogram, Souris’s patients can simply take a photo of their insurance information from the comfort of home and send it to the office in advance of an appointment, making it easier and faster to be seen. The same technology allows them to take a picture or “selfie” of their teeth and receive a virtual consult from the doctor to determine if an issue warrants coming in. Since implementing Rhinogram, the practice has 20-30 percent fewer unnecessary emergency appointments every month, saving patients time and money, while simultaneously increasing capacity

Users:

Pediatrics, Mental Health, Dental, Orthodontics, Hospital, Health System 

Differentiators

Differentiators vs Internal Options:

Time saver, extension of staff 

Differentiators vs Competitors:

no app or portal, direct feed from Facebook 

Company information

Founded in 2015

Select which hospital or health system you work at and see a personalized match score.

About AVIA Connect

AVIA Connect helps healthcare providers make better digital health vendor selections. Our AVIA Connect Marketplace enables digitally focused healthcare providers to search thousands of vendor profiles and match with vendors that meet their requirements.

AVIA Connect is a product of AVIA, the nation's leading digital transformation partner for healthcare organizations.

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