Consumer Experience & Engagement

Conversa offers an industry leading Automated Virtual Care and Triage™ platform that enables health systems to remotely monitor, analyze and communicate with patients and healthcare consumers at scale—for chronic care, post acute, perioperative, oncology, OBGYN, prevention and wellness, and many other use cases. The platform automates care where possible, identifies at-risk patients and provides digital triage to higher levels of care for those patients when necessary, e.g., phone calls, telehealth, e-visits or scheduling in-person consults.

Cedar Pay reduces the stress for patients navigating the post-care financial journey by delivering delightful consumer experiences. Across online and offline touchpoints, Cedar Pay makes it easier for patients to access, understand and manage bills, leading to meaningful engagement, increased collections, and improved satisfaction with the healthcare experience and the ability to focus on their health and well-being

Purpose-built for modern consumer engagement

The Cedar team has been building world-class consumer technology for the last decade and applies this expertise to transforming the financial aspects of healthcare. Leaving nothing to chance, every facet of the Cedar Pay experience is thoughtfully designed to meet modern consumer needs and help patients get to the best next step in their journey--whether that’s paying a bill, setting up a payment plan, navigating insurance denials, and more.

More impactful patient experiences with personalization

Only with Cedar Pay, providers can better engage patients with personalized, context-appropriate experiences--and watch patient satisfaction and payment outcomes dramatically improve. For example, high-need patients facing large balances may need more empathy and encouragement on the path to resolution, whereas financially secure patients with small bills might demand fast, hassle-free checkout. That’s the power of Cedar Pay personalization.

A single home for patient financial engagement

Cedar Pay provides a unified hub for patient financial engagement. Everything that touches the patient financial experience--including digital outbound communications, patient statements, payment gateway and processing, reporting and more--is part of the Cedar Pay platform and configured to the needs of the enterprise.