Coding

EpicCare Link offers hospitals and other healthcare organizations using Epic systems to communicate with physicians using a different EHR through a web-based portal providing limited EHR viewing in a read-only format.

Casebook is a patient management tool which quickly integrates into existing workflows while maximizing efficiency and automating time-consuming processes. It utilizes natural language processing and semantic technologies to identify key components in hospital communications. These are stored in a knowledge graph, which widens the spectrum of applications that can be built around the data. Casebook provides a standardized presentation of patients’ records around demography, diagnosis, geography and other attributes. It is also a workflow management tool, where tasks can be created and assigned to users of the system. This places a focus on accountability and visibility, through shared responsibility. Its success is measured by time saved in the patient management workflow and risk reduction in primary care, which reduces the risk of readmission to hospital.

Arintra is a digital clinical intake solution that captures detailed patient history (CC, HPI, ROS, PSFH) and auto-generates 80% of the visit note with billable ICD10 and CPT codes.

 BetterConsult is a pre-consultation tool that captures a patients' History of Presenting Illness (HPI), Medications, Review Of Systems (ROS), personal/social/family history and other relevant clinical information, such as SDoH related questions. It then translates the data into medical notes. BetterConsult is released in the United States and Australia.

Our artificially intelligent phone assistant draws its intelligence from the same organizational database that our digital assistant uses and we help to create for you. Today, many call centers play catch and throw. They receive a call and transfer it without knowledge of whether the caller’s needs are met. The Syllable phone assistant reduces call volumes at call centers by automating simple tasks to improve first-call resolution, reduce call queues, hold times, multi-transfer calls, and provide a superior caller experience for patients and staff. Over 60% of call center calls are simple transfers and switchboard operations. Traditional call tracking does not provide transparency to the success of a call across multiple transfers, and does not interpret the intention or overall success of the call. That’s because up until now, it would have been impossible to listen to and analyze millions of calls at a contact center. Syllable phone assistant uses NLP to analyze every call which allows it to rate its performance and improve over time, providing you with better service and cutting-edge business intelligence.