Contact Center Agent Performance Support
Contact Center Agent Performance Support
This category is a work in progress
Ability to provide a meaningful human interaction by analyzing communications with customers, gauging relevant KPIs, supporting agents’ access to appropriate information, and feeding corrective actions.
Contact Center Agent Performance Support: Products
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- Covid-19
- Pediatric
- In Epic App Orchard
- In Cerner App Gallery
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- AMC
- Pediatric Facilities
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PatientConnect Voice offers interactive voice response (IVR) calling directly to your patient's phone. Increase patient engagement and improve adherence with custom reminders and symptom questions through automated calling. Organizations have full control over content, cadence, and response delivery of automation sent delivered to their patient population.
| EMRs supported | Epic, Cerner, Meditech +5 more |
| Solutions | Call Center Automation & Support Tools, Voice Solutions, Connected Platform - Remote Monitoring |
| Keywords | remote patient monitoring, remote monitoring, remote chronic care management +2 more |
| Categories | Remote Monitoring (RPM) |
| EMRs supported | None provided |
| Solutions | Call Center Automation & Support Tools, Appointment Backfilling & Optimization Tools, Consumer Engagement Software for Call Centers |
| Keywords | None provided |
| Categories | None provided |
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Boost digital adoption with an intelligent virtual assistant on your critical digital channels (mobile and website). See more information at [https://www.jacada.com/solutions/intelligent-assistance](https://www.jacada.com/solutions/intelligent-assistance)
| EMRs supported | None provided |
| Solutions | Call Center Automation & Support Tools, Virtual Assistants for Clinician Questions, Concierge & Customer Service Tools |
| Keywords | None provided |
| Categories | None provided |
Set of solutions that boost productivity of contact center Agents for both inbound and outbound interactions. Including guided call scripting, automations and unified agent desktop. See more information at https://www.jacada.com/solutions/intelligent-agent-engagement
| EMRs supported | None provided |
| Solutions | Call Center Automation & Support Tools, Chat Solutions for COVID-19, Virtual Assistants for Patient Questions |
| Keywords | None provided |
| Categories | None provided |
X-HIS® delivers the most flexible, scalable health data and interoperability platform, enabling patient 360º views, patient engagement, care team collaboration, population health for value-based care and operational efficiencies to drive cost reduction. Successfully achieve integration and interoperability of disparate systems; data aggregation and management; analytics for business and actionable intelligence; and clinical and business process automation. Drive strategic growth and operational effectiveness, today and tomorrow—with X-HIS.
| EMRs supported | Epic, Cerner, Meditech +7 more |
| Solutions | Call Center Automation & Support Tools, Customer Relationship Management (CRM) Tools, Workflow Tools |
| Keywords | None provided |
| Categories | None provided |
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