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Contact Center Agent Performance Support

Contact Center Agent Performance Support

This category is a work in progress
Ability to provide a meaningful human interaction by analyzing communications with customers, gauging relevant KPIs, supporting agents’ access to appropriate information, and feeding corrective actions.

Contact Center Agent Performance Support: Products


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EMR compatibility

Product attributes
  • Covid-19
  • Pediatric
  • In Epic App Orchard
  • In Cerner App Gallery

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Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence
11 products
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# of Clients- low to high
# of Clients- high to low
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11 products
Sort by:
Default
# of Clients- low to high
# of Clients- high to low
Alphabetical

Filter products


EMR compatibility

Product attributes
  • Covid-19
  • Pediatric
  • In Epic App Orchard
  • In Cerner App Gallery

Keywords

Solutions

Filter products by clients


Used by

EMR used

Organization size

Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence
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By Health Recovery Solutions

0 review

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PatientConnect Voice offers interactive voice response (IVR) calling directly to your patient's phone. Increase patient engagement and improve adherence with custom reminders and symptom questions through automated calling. Organizations have full control over content, cadence, and response delivery of automation sent delivered to their patient population.
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By 7 Medical Systems

0 review

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X-HIS® delivers the most flexible, scalable health data and interoperability platform, enabling patient 360º views, patient engagement, care team collaboration, population health for value-based care and operational efficiencies to drive cost reduction. Successfully achieve integration and interoperability of disparate systems; data aggregation and management; analytics for business and actionable intelligence; and clinical and business process automation. Drive strategic growth and operational effectiveness, today and tomorrow—with X-HIS.
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EMRs supportedEpic, Cerner, Meditech +7 more
SolutionsCall Center Automation & Support Tools, Customer Relationship Management (CRM) Tools, Workflow Tools
Keywords

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By Pypestream

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“I can’t wait to call the call center,” said no one, ever. That’s why Pypestream built what has quickly become the must-have in conversational AI. Trusted by JP Morgan Chase, Shell, Royal Caribbean, Procter & Gamble, Sling TV, Principal Financial, TriWest Health, and Google, Pypestream has a knack for turning legacy enterprises into digital powerhouses. No single-task chatbots, no embarrassing NPS scores, and no cobbling together technologies from multiple vendors. Pypestream offers: 1) The only patented B2C messaging carrier with military-grade security including PCI, HIPAA, GDPR, and CCPA compliance 2) Dovetail™ AI, the most comprehensive AI for customer experience 3) 30% increases in customer satisfaction with unrivaled conversational design and UX features (also, 9 out of 10 customers prefer messaging over email or phone) 4) An easy deployment process, PypePro℠, with a dedicated implementation manager, AI solution designer, integration engineer, and customer success manager so you’re live in a matter of weeks, not months 5) A business model that aligns interests: 90%+ cost savings compared to traditional customer channels
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EMRs supported

None provided

SolutionsSecure Messaging Applications for Care Teams, Virtual Assistants for Patient Questions, Call Center Automation & Support Tools
Keywords

None provided

Categories

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By Blockit

0 review

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Empower call center agents to effectively schedule in real time across organizations. Triage patients that need additional engagement from referral patterns and greatly reduce talk time.
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EMRs supportedEpic, Cerner, Meditech +6 more
SolutionsCall Center Scheduling Tools, Call Center Automation & Support Tools
Keywords callcenter, accesscenter
Categories

None provided


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By Jacada

0 review

Set of solutions that boost productivity of contact center Agents for both inbound and outbound interactions. Including guided call scripting, automations and unified agent desktop.  See more information at https://www.jacada.com/solutions/intelligent-agent-engagement
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EMRs supported

None provided

SolutionsCall Center Automation & Support Tools, Chat Solutions for COVID-19, Virtual Assistants for Patient Questions
Keywords

None provided

Categories

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About AVIA Connect

AVIA Connect helps healthcare providers make better digital health vendor selections. Our AVIA Connect Marketplace enables digitally focused healthcare providers to search thousands of vendor profiles and match with vendors that meet their requirements.

AVIA Connect is a product of AVIA, the nation's leading digital transformation partner for healthcare organizations.

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