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Contact Center Queuing & Routing

Contact Center Queuing & Routing

This category is a work in progress
Ability to understand the intent of the customer request and route customer to the appropriate agent

Contact Center Queuing & Routing: Products


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  • Covid-19
  • Pediatric
  • In Epic App Orchard
  • In Cerner App Gallery

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  • AMC
  • Pediatric Facilities
  • ACO
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23 products
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23 products
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Default
# of Clients- low to high
# of Clients- high to low
Alphabetical
Highest rated

Filter products


EMR compatibility

Star rating

Product attributes
  • Covid-19
  • Pediatric
  • In Epic App Orchard
  • In Cerner App Gallery

Keywords

Solutions

Filter products by clients


Used by

EMR used

Organization size

Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence
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By Loyal

0 review

Create account to see 4 clients
Using powerful AI-driven algorithms, Guide helps patients along every step of their online journey, from choosing a doctor, finding the nearest location, or even applying for a job. Finally, a web chat solution that actually provides one.
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EMRs supported

None provided

SolutionsChat Solutions, Chat Solutions for COVID-19, Virtual Triage Tools for Consumers, Virtual Triage Tools for COVID-19
Keywords

None provided

Categories

None provided


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By Mediktor

0 review

Create account to see all details
Mediktor enables health systems to direct consumers to the appropriate level of care on a safe, convenient and cost-effective way anytime and anywhere. As a result, health systems empower consumers by offering them on-demand, personalized healthcare guidance at the first onset of symptoms
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EMRs supportedeClinicalWorks, Epic
SolutionsAsynchronous Virtual Visit Tools, Chat Solutions, Virtual Triage Tools for Consumers, Patient Engagement and Support Platforms
Keywords

None provided

Categories

None provided


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By GYANT

0 review

Create account to see 2 clients
GYANT Front Door: An AI-powered virtual assistant that lives on a hospital system's website or mobile app. Patients visiting the website can chat with GYANT to book appointments, check symptoms, find care, begin a telehealth visit, log into a patient portal, pay a bill, and more. The GYANT Front Door is a digital front door solution that exists in patient portals, websites, or apps, and helps to triage patients to the most appropriate care venue or to navigate the health system's offerings.
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EMRs supportedEpic, Cerner
SolutionsChat Solutions, Virtual Triage Tools for Consumers
Keywords

None provided

Categories

None provided


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By Odoro Inc.

0 review

Create account to see 1 client
Add a chatbot to the organization’s website, or send a text message with a predefined chat workflow to specific patients. Faced with complex healthcare needs and less time than ever before, Odoro’s personalized chatbot lets healthcare consumers quickly and easily find the right care, whenever or wherever they desire. Using our integrated chatbot channel, patients can now communicate in their preferred way to rapidly identify relevant healthcare providers and self-schedule appointments aligned to their busy lifestyles. Powered by SchedLogic, our chatbot uniquely customizes complex workflows and automates online scheduling tasks by taking into account patient history and needs, provider expertise and preferences as well as advanced business rules. Our new self-service channel helps healthcare organizations shift demand from patient access coordinators and seamlessly integrate chatbots into their digital patient experience. -Reduce Costs: Healthcare providers that use chatbots can expect average time savings of just over four minutes per inquiry, with average cost savings in the range of $0.50-$0.70 per interaction. -Engage Millennials: With over 60% of millennials having used chatbots with positive experiences, our new chatbot channel enables healthcare organizations to engage with this significant audience just how they desire. -Improve Efficiency: Designed to meet patients’ needs and build trust, our conversational user interface provides a high-quality interaction that automates complex scheduling tasks to improve operational efficiency.
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EMRs supported

None provided

SolutionsChat Solutions, Chat Solutions for COVID-19, Consumer Scheduling Tools
Keywords

None provided

Categories

None provided


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By CirrusMD

0 review

CirrusMD’s signature offering is a HIPAA-compliant chat platform that is white-label integrated into payers’ existing digital footprint. Members can access unlimited, ongoing, on-demand dialogue with a dedicated E.R. physician in under 90 seconds either via brand-aligned app or a partner’s member web portal.
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EMRs supported

None provided

SolutionsChat Solutions, Asynchronous Virtual Visit Tools
Keywords

None provided

Categories

None provided


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AVIA Connect is a product of AVIA, the nation's leading digital transformation partner for healthcare organizations.

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