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Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Provider Data Connect
Provider Data Connect

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Digital Front Door
Digital Front Door

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Categories

Solutions

Description

Product Description:
Provider Data Connect enables health systems to easily search Phynd's National Provider Network (NPN) of 4.9 million provider profiles and easily find and enroll high quality provider profiles directly into Hyperspace, allowing for faster and healthier provider data to be accessible immediately across all departments and the entire organization. see https://apporchard.epic.com/Gallery?id=1170 for more information. Provider Data Connect is delivered as an HTML-based widget launched directly from within a user's workflow in Hyperspace that contains a powerful search capability that enables end users to easily search and find providers based on name, addresses, specialties and other search criteria. Once the end user identifies the appropriate provider in Phynd, they are able to review the Provider Profile, and then directly enroll the provider into their Epic provider directory, in real-time. Phynd Provider Profiles consist of highly curated content from national and state resources, including NPI, state license boards, DEA license data, and verified board certifications. Health systems can optionally enable background syncing with the Phynd 360 Platform for new provider enrollments or changes to provider profiles. Provider data is made available in real-time for use in your provider directory. Missing providers in your EHR impact reg/sched, care coordination, revenue cycle and IT processes, consuming resources and disrupting cash flow. It’s a problem unsolved since the first ADT (Admit-Discharge-Transfer) systems went live 30 years ago. Fast-forward...Phynd’s real-time provider enrollment solves the previously unsolvable ‘provider not found in the EHR’ challenge. Registration, scheduling and referral staff find providers in our NPN, and enroll them in real-time during patient registration or scheduling. New providers enrolled by staff working in Phynd are also automatically added to their EHR.
About Phynd Technologies, Inc.:
Phynd 360, an innovative provider data platform, serves as health systems’ central hub for all provider data. Phynd enables optimization for provider data –people, places and services – in EHR, Marketing and Claims systems via platform tools for provider enrollment, management, outreach and search across the enterprise. The nation’s most progressive health systems, including 7 of the 20 top hospitals as ranked by US News and World Report, rely on Phynd as their provider data platform. For more information about Phynd, visit www.phynd.com. Phynd is an Epic App Orchard member.
Product Description:
Amenities is a Digital Front Door platform focused on patient acquisition and loyalty for large healthcare providers. We modernize the patient experience to meet consumer expectations set by online shopping and mobile banking by turning healthcare websites, patient portals, and cloud infrastructure into revenue-generating investments. Amenities' platform allows patients to: (1) quickly find a doctor or location based on the next available appointment, and book it with minimal clicks (2) register as a new patient in the patient portal in <30 seconds and increase completion of eCheck-in and other previsit tasks (3) find key services like same-day care options and add/manage family members (4) upgrade their experience with subscription memberships Our fully white-labeled platform includes both embedded web tools and a configurable mobile app that integrates seamlessly with EMRs like Epic, Cerner, and Athena and other enterprise systems like SalesForce, Azure, etc.
About Amenities Health:

Welcome to Amenities Health, your dedicated digital front door platform committed to enhancing the patient experience and fostering brand loyalty for health systems. We address critical issues in new patient acquisition and care scheduling by delivering a modernized digital experience akin to mobile banking apps and platforms like Amazon.

Our unique offering includes the only white-labeled mobile app seamlessly integrated with health system patient portals, such as MyChart. This integration extends optimized patient experience features to health system websites, facilitating rapid registration, provider search, and scheduling.

Partnering with Amenities Health provides distinct advantages:

Seamless Patient Experience: In today's world, patients expect a frictionless process for registering, finding and scheduling healthcare, mirroring the ease of online purchases. We offer a modern integrated mobile app and web tool that health systems can deploy quickly at scale, empowering them to deliver services efficiently and build lasting loyalty

Superior to Native Patient Portals: Traditional EHR company patient portals often fall short of meeting modern consumer expectations, hindering the influx of new patients into the health system. Our platform addresses this gap, providing an all-in-one integrated solution that aligns with today's consumer needs.

Cost-Effective and Brand-Centric: Departing from the costly and subpar experiences of developing in-house solutions, or relying on third-party vendors offering basic app splash pages, Amenities Health ensures a branded experience that fosters patient loyalty. Our Digital Membership Platform (DMP) offers white-label digital assets, empowering health systems to acquire, activate, and engage patients within their healthcare ecosystem.

The Amenities platform allows patients to:

  1. find a doctor or clinic with availability and book an appointment, thereby increasing billable encounters.
  2. register consumers as new patients in your patient portal in <30 seconds, thereby enabling patient-specific pathways like eCheck-in or pre-visit insurance checks for virtual encounters.
  3. quickly access key services (i.e., same-day care options, lab results) and add/manage family members, through a singular digital front door, thereby creating stickiness for your system
  4. subscribe to memberships that include financial protections, quicker access or new services, thereby adding a new revenue stream and establishing loyalty to your brand

Our fully white-labeled platform includes both embedded web tools and a configurable mobile app that integrates seamlessly with EMRs like Epic, Cerner, and Athena and other enterprise systems like SalesForce, Azure, etc.

Choose Amenities Health to revolutionize your patient experience, increase brand loyalty, and unlock new revenue streams without compromising on quality.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:
Provider search
Pediatric use cases:
Update provider profiles to reflect pediatric specialty and subspecialty.
Users:
Epic SER teams Registration teams
Description:

(1) Upgrade public (unauthenticated) provider and location search to sort by next available appointment

(2) Create instant registration for new patients into the EMR/patient portal to increase eCheck-in/pre-visit task completion rates

(3) Replace the standard patient portal with a highly differentiated, sticky, and growth-oriented consumer app and authenticated web experience

(4) Offer highly differentiated, revenue-generating services in new subscription memberships

Pediatric use cases:

In addition to all the above, especially relevant to Pediatrics is new patient creation, including for Peds populations: create and link proxy accounts (i.e., kids or parents) through simple digital workflows with minimal impact on data integrity, security or manual processes.

Users:

Large health systems in competitive markets, that want to differentiate themselves on consumer/patient experience and grow their business

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Epic

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Meditech, athena

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:
Integration directly with Epic / Becomes Epic provider search embedded in Hyperspace / Epic-approved application / Automates provider enrollment - saves 50+ step SER enrollment process / Search 4.9M National Provider Network
Differentiators vs Competitors:
No other competitor has this capability. No limit on the number of providers that can be enrolled.
Differentiators vs EHR Functionality:

For Epic customers, MyChart is THE standard. But how differentiated can your brand be with a completely standard patient experience? Amenities' platform augments and enhances Epic without losing its benefits. Our patient loyalty platform leverages core MyChart features, but fills in key gaps:

  1. the ability to search your providers, based on the next available appointment
  2. the ability to register a new patient in <30 sec
  3. the ability to add family members who aren't current patients
  4. the ability to quickly (i.e., 2 weeks) integrate new third-party solutions
  5. the ability to develop and launch unique membership offerings
Differentiators vs Competitors:
  1. The Amenities team is the only DFD team who (a) came from a health system and (b) has demonstrated success building, deploying and proving ROI with their product (see MyBSWHealth app).
  2. Based on that experience, we can tell you that any good DFD strategy must have an accompanying web platform (50% of the authenticated users on MyBSWHealth persistently preferred web over mobile), and most competitors offer exclusively a mobile solution.
  3. Similarly, no other Digital Front Door platform is as laser-focused on revenue-generating functions as Amenities. Our definition of the DFD is a platform that helps health systems acquire new patients, activate and retain them, and (eventually) upgrade them to members-for-life. Many competitors focus on low-value services like wayfinding, or ambitious transformations like care pathways, population health, or cost reduction where dependencies go far beyond their product and therefore offer little proven ROI.
  4. Finally, for Epic clients, Amenities is the only third-party platform that is fully continuous to MyChart. When patients log in to the Amenities-built white-labeled application, they use their same MyChart username and password and never have to submit it again. Most other applications are, at best, container apps for MyChart.

Health Equity

Keywords

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