At DOCPACE, we like you to imagine flight status updates but for doctors' appointments. We use machine learning and automation to predict delays before they happen so doctors can notify patients ahead of time if their appointment will start on time or delayed. Healthcare staff can automatically text patients a link to enter a virtual waiting room. The link shows patients when they're expected to be seen and allows them to check-in from the parking lot when they have arrived. Our Virtual Waiting Room experience combined with the machine learning aspect of our technology helps providers make more informed scheduling decisions, leading to increased billable hours.

DOCPACE increases Provider’s billable hours and keeps waiting rooms empty. It's the virtual waiting room and patient capacity management tool every Healthcare Provider needs. 1. Automatically update patients on exam room status 2. Allow patients to wait remotely until the exam room is available 3. Receive schedule recommendations based on data analytics to eliminate bottlenecks from ever happening

Online, mobile-first patient intake makes appointment day simpler for patients and gives providers information ahead of time. Mobile check-in simplifies appointment day: patients text when they arrive, get updates from staff members, complete forms, and even video chat with staff or providers.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

Our platform aggregates data across systems, creating an unfair advantage around Big Data access. This allows us to “learn” and generate “smarter” analytics to optimize scheduling and eliminate inefficiencies. We have developed a method and technology to reduce our integration process from 6-months to under 5 days. Our rather large competitive advantage is that our technology is learning across systems so we are not system bound with our data collection. This allows us to become smarter than them.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.