Playback Health is a software technology company that builds, deploys, and scales secure mobile solutions to help providers more effectively deliver medical information and care instructions to patients, their families, and other care providers. Playback's SaaS platform helps promote a communication-first strategy that allows healthcare organizations to leverage their EMRs, patient portals, and other systems of record to add value, empathy, and engagement at every level. 

Playback Health is a digital health company focused on provider to patient communications. Playback Health's platform allows clinicians to memorialize and summarize medical conversations using digital and AI. The platform can record conversations between physicians and patients using video, audio, and screen recording. Recordings are shared with patients and family members digitally which allows them to review, share and understand like never before. Providers can turn those recordings into EMR ready SOAP notes. The end results are improved HCAHPS and outcomes for patients, and 10 -15 minutes per patient in time savings for physicians, directly improving burnout. 

Carium is a Care Experience Platform (CXP) delivering the next generation of advanced virtual care technology. Within one, cohesive ecosystem, the end-to-end care journey is actionable, personalized and efficient for care teams and the people they serve. Carium helps health systems, payors/payviders and healthcare innovators lower costs; increase speed-to-market; achieve measurable results; and enable robust, engaged experiences.

Our secret sauce is that Carium enables a better care experience – whether as the care “giver” or the care “receiver”– than legacy/existing technologies have been able to provide. With better experiences, people want to engage, feel good when engaging, realize benefits, and see results.

Carium is a Care Experience Platform (CXP) delivering the next generation of advanced virtual care technology. Within one, cohesive ecosystem, the end-to-end care journey is actionable, personalized and efficient for care teams and the people they serve. Carium helps health systems, payors/payviders and healthcare innovators lower costs; increase speed-to-market; achieve measurable results; and enable robust, engaged experiences.

Playback Health brings video, audio and screen recording into the communicaiton process so that all stakeholders are able to hear and share care information in a language they understand. Playback uses powerful automation and AI to convert patient conversations, film reviews and audio dictation into an EMR-ready medical notes saving clinician's time while delivering exceptional patient experience. 

Playback focuses on the doctor patient conversation to ensure all stakeholders hear and understand care instructions, anytime and anywhere. No other platform is able to marry up the discharge instruction with an audio recording to reduce communication error, save clinicians time, and boost HCAHPS scores.

EHRs, due to their ubiquitous presence in healthcare, are also considered competitors. However, their primary function as digital record-keeping fails to deliver action-based engagement on the data it stores. 

Recently, some major EHRs introduced additional functionality intended as engagement capabilities, but are instead, simply retro-fitted aged architectures with limited functionality. Our third competitor category is Customer (or Patient) Relationship Managers, most of which fail to align with the unique needs of the healthcare industry and fail to integrate within the larger ecosystem of care.

According to our customers and market analysis, our top differentiators include:

• One end-to-end, complete platform ecosystem for advanced virtual care, enabling healthcare. organizations to streamline their tech stack
• Ability to actively engage people within their healthcare journey, regardless of disease state, condition, or location.
• Ability to automate care team workflows to optimize operational efficiencies. 
• Ability to customize clinical pathways and retain IP ownership.
• Ability to deploy within weeks, with less cost than hiring just one senior software engineer.