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Amwell

Amwell

Amwell

By Amwell

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Overview


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Product capabilities

Access & Scheduling

The Amwell solution is fully web responsive, with multiple patient access points, thus allowing the same experience to be accessed via any device (laptops, desktops, phones, tablets, etc.). The experience does not require an app download, thereby streamlining the user journey and reducing friction/drop off. What's more, this experience can seamlessly be embedded into your own web-based or native mobile digital experience. Consumers join video visits simply by clicking on a link in an email or text message—no registration or download is required. Alternatively, the solution may be available via a native iOS or Android app if it is embedded into such an app. Amwell's real-time translation in the visit offers an improved experience for non-native speakers. Consumers may enable real-time translations and to translate other participants’ language into their preferred language in captions. Users may also select their spoken language from the list of supported languages: English, Spanish, Portuguese, French and German. If translation is enabled by another participant, a pop-up window will appear, prompting the user to select a language. Amwell is working with Globo Language Solutions and offers an Interpreter App that enables 24/7 access to ISO 9001 and ISO 17100 certified, HIPAA compliant interpreters to enhance care delivery.

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What is access & scheduling?

Ability to provide multilingual and omni-channel options. No app download or authentication required for patients/members. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided.

EHR integration

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Access +/or revenue cycle, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Athenahealth, NextGen, eClinicalWorks, Allscripts

Hardware Compatibility:

Mobile / Tablet (web optimized), Desktop, Mobile / Tablet (native app)

In Cerner App Gallery:

In Epic App Orchard:

Description

Amwell offers a leading digital healthcare enablement platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital healthcare will transform healthcare. The Company offers a single, comprehensive platform to support all digital healthcare needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers digital healthcare solutions for over 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives. For more information, please visit amwell.com.

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Use cases

Description

Technology: Amwell enables providers to treat patients outside the room, online. Key features of our technology include: 

  • Access via mobile, web, cart, kiosk and TVs
  • Mobile apps for providers and patients
  • Scheduled or on-demand visits 
  • Integration with EHRs through a suite of APIs
  • Ability to white-label technology 
  • Mobile software development kit to embed digital healthcare into your existing apps
  • Carts for telestroke, telepsychiatry, and other provider-to-provider consultations 
  • Automated care programs with conversational, virtual companions for continual engagement
  • Automated digital mental health programs through self-guided or coached engagements 

Use cases: Amwell has 16 years of experience, best practices, and practical know-how to help you establish telehealth use cases that serve your organization’s initiatives, extend your clinical assets, and bring care to your consumers and the communities you serve. We have partnered with our customer base to develop more than 175 unique use cases.The following are examples of use cases we have deployed with and for our customers.

  • On-demand care
  • Behavioral health
  • Digital mental health
  • Automated care programs
  • Chronic disease management
  • Home health
  • Patient triage
  • Workplace services
  • Pediatrics
  • School-based care
  • Provider-to-provider
  • Acute care
  • Language services
  • Maternity
  • Health and wellness
  • Pre- and post-discharge care
  • Scheduled visits
  • Clinic-based care
  • Care collaboration

Clinical services: Amwell's affiliated medical group: 

  • Provides 24/7/365 care 
  • Is board-certified and credentialed to NCQA and URAC 
  • Offers back-up care coverage as needed
  • Includes physicians, nutritionists, behavioral therapists, psychologists, psychiatrist, lactation consultants, women's health specialists, and nurse practioners 
  • Supports quality assurance, credentialing, and scheduling 
  • Offers clinical leadership and protocols, including physician and Grand Rounds

Go to market support: Amwell works alongside our customers to support deployment and ensure success, including: 

  • Marketing services for consumer engagement
  • Account management services
  • Technical services and integrations
  • Fleet management services 
COVID-19 use cases:

Telehealth serves as a force multiplier in the public health response to the COVID-19 outbreak, improving access to care directly from the home and directing people to the right level of healthcare to mitigate the impact and spread of the virus. Amwell has launched a national COVID-19 response program. This module is designed to equip you with a ready-to-use solution and includes access to a preconfigured practice on Amwell staffed with providers of Amwell Medical Group. The module also includes engagement materials to drive adoption as well as reporting on enrollments and utilization in your practice.

Pediatric use cases:

More than 20 million children across the United States have inadequate access to healthcare.1 Pediatric health
systems are acutely aware of this issue, and are adopting innovative solutions to better care for their patients.
Amwell is partnered with some of the most prestigious pediatric health systems across the country on innova-
tive telehealth programs. Amwell’s telehealth platform allows these health systems to tailor workflows to meet the unique care needs of pediatric patients. Our pediatric partners are utilizing Amwell to customize care
for a range of pediatric conditions, for urgent care to psychiatry, cystic fibrosis and obesity.

Users:

Healthcare providers

Payers

Employers

Government

Higher-level education 

Consumers

Differentiators

Differentiators vs EHR Functionality:
  • Patient state verified via geolocation
  • Dedicated provider support line
  • Elibility & copay collection
  • Automated reminders sent before visit
  • Automated patient readiness emails
  • Automated digital care and mental health programs
Differentiators vs Competitors:
  • Dedicated account teams with telehealth experience 
  • Patient state verified via geolocation 
  • Access to provider supply to load balance clinicians 
  • Dedicated provider support line
  • Custom intake forms
  • Elibility & copay collection 
  • Full suite of telehealth & devices
  • White-labeled mobile & web experiences 
  • Patient engagement services
  • Grant funding support
  • Automated reminders sent before visit
  • Automated patient readiness emails
  • Automated digital care and mental health programs
Diversity, equity, and inclusion practices

DEI is short for diversity, equity, and inclusion. Learn more about DEI practices.
Product Design

Readability

Diversity

Whole person care

Data accessibility

Product Delivery

User support

Engagement options

Privacy

Language accessibility

Cultural competence

Company information

Founded in 2006

866.0M total equity funding

Select which hospital or health system you work at and see a personalized match score.
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