Big Data Healthcare provides automated ERA/EFT reconciliation, EOB conversion, and cash-posting solutions to healthcare providers. Many healthcare providers perform these tasks manually, which requires significant time and money. Automating these process frees up resources to work on other essential tasks.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. 

Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 650 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients.

By automatically reconciling all electronic remittance advice (ERA/835) files with their correlating ACH/EFT or check deposits, our process eliminates the manual payment reconciliation and posting processes and makes everything uniform. Your team will be free from the manual spreadsheet matching, balancing, and countless hours correcting manual errors. What takes you hours, days, and sometimes weeks to complete – our software does in minutes.

FUSE works seamlessly with any EHR, clearinghouse, or bank, and does NOT require any integration.

Luma's deep integration, breadth of market-leading platform solutions, and connection across a healthcare organization's tech stack makes next steps delivered to patients and staff more informed and actionable, differentiating our platform from patient engagement and experience vendors.

Luma customers report reducing phone calls and wait times by half, yet seeing record numbers of patients. Since 2020, HIPAA-compliant messaging between patients and providers on the Luma platform has increased by 50%. And most importantly, this increased ability to collaborate on next steps powers better clinical care. At FQHC Alexander Valley Healthcare, Luma reached 15% more Spanish-speaking patients and brought 38% more attributed patients in for care. Organizations using Luma report up to an 80% referral conversion rate, with patients receiving critical specialty care within days rather than weeks.