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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Playback Health
Playback Health

Categories

Solutions

Description

Product Description:
EmOpti's turnkey solution includes proven robust, secure software that provides remote consult request routing and queue management, and virtual rounding capabilities across multiple use cases. With EMR integration and super-fast workflows EmOpti's solution supports care in high volume, complex environments. The solution is deployed with a variety of cost-effective hardware options, and has been proven to be implemented and used in patient care in as little as seven days. The EmOpti Telehealth Platform supports 20+ in-hospital use cases, all improving the profitability and quality of care for hospitals. *Urgent Care - Triage, Oversight, Registration, Transfer Coordination, Interpreter and more. *Emergency Medicine - Triage, Discharge, Rounding, Registration, Discharge Teaching, and more. *Hospital Medicine - Rounding, Oversight, Sitter, Discharge Planning, Interpreter, Specialist, and more. *Behavioral Health - Crisis Assessments, Inpatient Consultation, Outpatient Integration, and more.
About EmOpti:

To address staff shortages EmOpti provides telehealth and hybrid workflow solutions with automation to accelerate patient throughput, increase revenue and reduce costs. EmOpti’s technology is proven to support high volume, complex, multi-facility deployments with high reliability. The team is comprised of experienced clinicians, logistics experts, health business analysts, and innovative software developers.

The EmOpti Telehealth software platform supports 20+ in-hospital use cases, enabling virtual teams to provide remote video consultations and collaborate with on site personnel to optimize care, decrease exposure risk and decrease costs in emergency departments, inpatient units and other acute care settings.

EmOpti's professional services division helps health organizations address staff shortages by offering virtual physicians, dieticians and other professional staff to provide high quality clinical care.

Solutions include:

*Emergency Medicine - Triage, Discharge, Rounding, Registration, Discharge Teaching, and more.

*Hospital Medicine - Rounding, Oversight, Sitter, Discharge Planning, Interpreter, Specialist, and more.

*Urgent Care - Triage, Oversight, Registration, Transfer Coordination, Interpreter and more.

*Professional Services - Physicians, dieticians and other professionals provide assessments, order entry, results review, and consultation with patients and other staff for multiple use cases. 

Product Description:

Playback Health is a software technology company that builds, deploys, and scales secure mobile solutions to help providers more effectively deliver medical information and care instructions to patients, their families, and other care providers. Playback's SaaS platform helps promote a communication-first strategy that allows healthcare organizations to leverage their EMRs, patient portals, and other systems of record to add value, empathy, and engagement at every level. 

About Playback Health:

Playback Health is a digital health company focused on provider to patient communications. Playback Health's platform allows clinicians to memorialize and summarize medical conversations using digital and AI. The platform can record conversations between physicians and patients using video, audio, and screen recording. Recordings are shared with patients and family members digitally which allows them to review, share and understand like never before. Providers can turn those recordings into EMR ready SOAP notes. The end results are improved HCAHPS and outcomes for patients, and 10 -15 minutes per patient in time savings for physicians, directly improving burnout. 

Compatibility level

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Clients

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Product Capabilities

Easy to use software integrates with existing EMRs to enable hybrid workflows that allow virtual personnel to collaborate with on-site personnel to speed intake processes.

Easy to use software integrates with existing EMRs to enable hybrid workflows that allow virtual personnel to collaborate with on-site personnel to speed care processes.

Comprehensive performance analytics combines data from EMR, patient sat, scheduling and financial systems to provide balanced scorecard view of outcomes, based on department or individual provider. Combined with EmOpti workflow tools enables continuous quality process of measure - improve - measure - improve.

EmOpti enables hybrid workflows that provide flexible staffing models combining efforts of on-site and remote providers. Especially when remote providers service multiple facilities simultaneously a load leveling effect is accomplished. Higher productivity and a staff-multiplier effect are the results.

Technical support is available through in-application help widgets, telephone, and on-line chat.

Playback integrates with provider ADT feed to automatically and intelligently connect patients, care providers, and families via text, email or in-app notifications. Easy and secure authentication protects PHI and provide easy access to care instructions, anytime and anywhere.

Providers are able to create patient specific care instructions with context using audio, video and messaging. Links to internal content libraries to share reusable digital assets such as welcome videos or care instructions based upon diagnosis and care journey. Intelligent AI allows patient conversations, film reviews and dictations to be easily recorded and immediately transcribed and translated into EMR-ready medical notes.

Playback Health provides direct Customer Support for providers, patients, and family members.

Platform analytics focus on User/Usage analytics to understand who and how users engage with Playback Health.

Playback Health has been shown to improve the communication, adherence and patient understanding challenges in Oncology. By recording the conversations at the point of care, transcribing them, summarizing them for the patient and sharing that information with patients and loved ones, we provide a great alternative to Oncology Navigation.

Care givers can be added to the playback platform to gain access to important information about the patient's treatment.

Use Cases

Description:
Urgent Care - Triage, Oversight, Registration, Transfer Coordination, Interpreter and more.
Pediatric use cases:

None provided

Users:
Patients, clinical staff, and providers.
Description:

We use non-intrusive automation across the patient journey to send relevant messages to patients, families, and caregivers. Playback sends notifications via email, SMS, mobile phone, platform app, and hospital devices like a Zebra phone. Links open to shared multimedia care instructions and other medical information such as lab results, medical images, and discharge instructions, and may include video film reviews explaining diagnosis and care or educational and explanatory material.

Pediatric use cases:

Playback effectively serves any clinical situation that requires patient education and engagement. Pediatrics benefits with Playback Health because medical information and care instructiions are memorialized and shared with all family members simultaneously, whereever they are and whenever its needed most---automaticately transcribed and translated to ensure healthcare literacy.

Users:

Clinicians, Care teams, Patients, Family, and external caregivers. 

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Integrations:

Acute care EMR, Ancillary EMR, Patient portal, ADT, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Allscripts, Cerner, Epic, Meditech

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized), Other

Client Types

None provided

Awards

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Differentiators

Differentiators vs EHR Functionality:

No waiting!

EmOpti Implements in 10 days or less for immediate impact to under-staffing, over-crowding, long wait times and high rates of patients who leave without being seen (LWOBS).

EmOpti does not overlap with existing telehealth or EMR platforms, and makes perfect sense to add this technology to advance emergency room workflows to meet todays standards.

EmOpti works seamlessly with the EMR with minimal staff training needed.

Use of remote and onsite staffing, coordinated through EmOpti software for optimal synchronized patient flow with unmatched speed and efficiency.

Differentiators vs Competitors:

Implementation in 10 days or less.

Transforms emergency care with variable capacity using load balancing algorithms, routing and queuing at a super fast pace.

Proven to reduce emergency room wait times by 50%+ and cut the LWBS rate by up to 75%.

Differentiators vs EHR Functionality:

Playback Health brings video, audio and screen recording into the communicaiton process so that all stakeholders are able to hear and share care information in a language they understand. Playback uses powerful automation and AI to convert patient conversations, film reviews and audio dictation into an EMR-ready medical notes saving clinician's time while delivering exceptional patient experience. 

Differentiators vs Competitors:

Playback focuses on the doctor patient conversation to ensure all stakeholders hear and understand care instructions, anytime and anywhere. No other platform is able to marry up the discharge instruction with an audio recording to reduce communication error, save clinicians time, and boost HCAHPS scores.

Keywords

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Videos

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Company Details

Founded in 2015

Founded in 2018

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