98point6 is the virtual care platform to help health systems meet their digital care needs now and in the future. Our 24/7 on-demand, text-based primary care meets the expectations of today’s patients while fundamentally changing the cost of care delivery. Our board-certified, employed physicians act as an extension of a health system’s provider team. We are structured to support a health system in achieving the quadruple aim: 1). Patient Experience: 98point6 opens doors to new populations that a health system has not seen before, expanding their reach and increasing access for a broader population while providing personal guidance for in-system referrals and helping patients navigate their healthcare needs. 2). Better Outcomes: Through real-time data integration with a health system’s existing solutions, we are able to share information and insights on a patient population. 3). Improved Clinician Experience: 98point6 can reduce the burden on a system’s primary care providers by managing conditions that can be handled remotely by our team of physicians. 4). Lowers Costs: By leveraging technology and optimizing the health system’s care delivery, 98point6 can play a significant role in reducing operating costs.​​

Founded in 2015 and headquartered in Seattle, 98point6 is pioneering a new approach to primary care. By pairing technology with board-certified physicians, our vision is to make primary care more accessible and affordable leading to better health. We meet consumers where they are by offering private, text-based diagnosis and treatment via a mobile app. For employers, health plans and health systems, 98point6 increases primary care utilization among those not actively or appropriately engaged in their health—enabling earlier medical intervention and reducing overall cost of care.

Fabric’s Virtual Care Suite is a telemedicine platform that empowers providers and prioritizes patients. Our white-label virtual care solution increases access for patients and reduces 99% of provider work time. By leveraging asynchronous medical protocols, Fabric enables providers to deliver care in under two minutes, creating a better experience for both patients and providers. The Virtual Care Suite also enables providers to seamlessly transition into synchronous modes of care, including chat, video, and phone, while triaging and routing patients to in-person care when necessary.

Why Asynchronous Virtual Care?

In-person care and synchronous video-based telemedicine are valuable, but these modalities have efficiency limitations and health equity challenges. A concerted strategy shift that leverages asynchronous telemedicine is key. We’ve done the research and proven that asynchronous telemedicine can solve the biggest challenges facing healthcare:

• Staffing shortages
• Provider burnout
• Delayed and avoided care
• Consumerism
• Health equity
• Access to care
• Patient leakage

90% Adherence to Clinical Guidelines: Fabric leverages patient responses and clinical guidelines to provide efficient, accurate clinical decision support. We have a Clinical Quality Advisory Council made up of 15 healthcare leaders to establish clinical quality best practices for virtual care.

89-Second Provider Work Time: On average, our adaptive patient interviews gather the information a provider needs to make a diagnosis and treatment recommendation in just 89 seconds, compared with 18 minutes for an in-person visit. This gives providers more time to focus their time on patients with more complex needs, while still offering high-quality care for common conditions.

Patients Love the Experience: Patients receive the dual benefits of convenience and efficiency. They can access the system via any web-enabled device and complete their online adaptive interview in a fraction of the time taken by an in-person visit. On average, patients using asynchronous care wait 6:29 minutes for a diagnosis, spend $25 per visit, and rate us at 64 for NPS. 

Drive Patient Acquisition and Revenue: 40% of Fabric’s virtual visits are net new patients for our customers. Those patients are 276% more likely to convert to a health system patient, and the average first-year revenue for each new patient is $2,900. With the lifetime value of a patient expected to exceed a million dollars, a solid digital strategy is a significant competitive advantage – meanwhile, a lack of one poses a threat to organizations.

In-Depth Reporting and Analytics: Our clients capture significant structured data through the online adaptive interview. Using our HIPAA-compliant Fabric Analytics reporting tool, health systems can follow trends related to conditions treated, visit timing, guideline adherence, and triaged patients.

Fabric is a health tech company that powers healthcare providers to move faster, work smarter, and deliver better care through its care enablement system. The system offers three solutions: In-Person Care Suite, Virtual Care Suite, and Engagement Suite. 

Leveraging conversational AI and intelligent adaptive interviews, Fabric unifies virtual and in-person care across intake, triage, routing, and treatment while automating workflows for staff. Built by a team of physicians and clinical informaticists, Fabric protocols uphold excellence in care quality while offering omnichannel access for patients. The results enable clinicians to work 2-10 times faster (dependent on setting), decrease call center volume by 15%, and increase utilization of unfilled visit blocks. 

Some of Fabric’s customers include Luminis Health, OSF HealthCare, MUSC Health, and Intermountain. Fabric is backed by Thrive Capital, GV (Google Ventures), Salesforce Ventures, Vast Ventures, BoxGroup, and Atento Capital.

Client Integration: 98point6 is a consultative technology partner. We do more than just connect a supply of doctors to patients with demand. Working closely with the Client we can help their virtual care strategy come to life by connecting their entire ecosystem of benefits. On the same platform with which they provide digital primary care, our 98point6 physicians direct patients to in-network providers and additional benefits in-visit and in the Care Plan they receive post-visit, increasing utilization and cost-savings and ensuring patients get the right care at the right time.

1. Access: 98point6 provides on-demand 24/7 access to digital primary care in all 50 states plus D.C. By providing text-based care, 98point6 connects patients to high-quality care in their preferred modality—as evidenced by utilization rates that are 8x greater than our client's previous virtual medicine solution. With no appointments needed members can start a secure visit immediately from the privacy of their smartphone or tablet anytime, anywhere. 98point6 caan also increase overall patient access to care by serving as an extension of a health system’s provider network, covering care needs when PCPs are unavailable (evenings/weekend/holidays) or if patient panels are full.
2.  Quality: By leveraging deep technology and the expertise of board-certified physicians who are exclusively employed by 98point6, we deliver a standard of care on par with what a patient would receive in a brick-and-mortar setting. Our physicians practice 100% evidence-based medicine supported by automated practice standards that ensure consistency of care. Our technology allows our physicians to spend more time diagnosing and treating, answering medical questions and following up with members.
3. Affordability: Our technology drives efficiencies and allows us to deliver high-quality care at a lower price point than has ever been done before. Pairing AI and machine learning with the expertise of our board-certified physicians optimizes the medical visit. As we change the cost-of-care, our pricing model passes the savings on to our clients and patients.

In a market rich with competitor mergers and acquisitions of point solutions to expand scope of care, 98point6 is developing our product and platform to meet these patient needs through a single platform (e.g., our recently launched fully integrated behavioral health offering). 

Our overarching strategy is to pair technology with employed physicians to create automated, evidence-based care pathways with additional integrations that connect patients with in-network providers and benefits at the appropriate time. Our roadmap demonstrates our commitment to maintaining high quality patient care, improving physician and patient experience and strengthening our ability to offer seamless, strategic connections to a patient’s entire suite of health resources.

1. Traditional Telemedicine: 98point6 leads with text first but also offers video and voice if needed to ensure patients can access care in their preferred modality. Our 24/7 on-demand service and ability to integrate with a client’s full ecosystem of benefits means we meet patients where they are, leading to much higher engagement and improved patient outcomes. 98point6 is also differentiated from many traditional telemedicine providers in that our clinic is staffed by board-certified physicians who are employees of 98point6. 98point6 physicians must meet our stringent hiring practices, our NCQA-based credentialing standards and undergo extensive onboarding and ongoing training. 98point6 physicians play a critical role in our product and service design, meet our unique core values requirements and hold an equity position in the company.
2.  Symptom Checkers: These solutions are not user-friendly and often create more worry for patients with a health concern. Symptom checkers also require additional steps to get care, creating more barriers to entry. With 98point6, accessing care from a board-certified physician who can diagnose, treat and prescribe is just as simple and affordable as Googling your symptoms. We leverage our UX design and research capabilities to deliver the highest usability bar helping ensure repeat use.
3. Navigation Platforms: in most cases, for optimal outcomes, patients should start their care journey with a primary care provider. With 98point6 it's easy for patients to start a visit at any time and our physicians can quickly resolve their concern or navigate members to the most appropriate resources. We're not navigating to a specialist first based on the chief complaint, rather our physicians can intelligently determine whether a specialist visit is required.

Fabric's Virtual Care Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automates workflows for clinical and administrative staff. Using automated clinical symptom gathering, Loom generates clinical SOAP notes, treatment plans, visit summaries and more. When applied across 2,000+ unique diagnoses, Loom automates 99% of administrative burden for staff and makes clinicians 2-10x faster at providing care. Additionally, Loom offers clinical decision support to providers to uphold the highest levels of care quality. 

Additionally, Fabric's team of expert clinicians builds and maintains our clinical expert system and content in coordination with our Clinical Quality Advisory Council, a team of 14 practicing clinical executives from around the country. Council members perform reviews of Fabric's evidence-based clinical protocols. Additionally, the council supports ongoing quality assurance efforts and helps establish clinical quality best practices for virtual care. The council also guides in-depth studies around the safety, effectiveness, and value of virtual care.

We are asynchronous care experts.

Fabric offers an industry-leading enterprise virtual care solution with four modes of care. Our asynchronous, phone, video, and chat options offer seamless integration between modes within the context of a visit meaning that as communication needs change, your patients and providers never lose connection.

With over 15 years of proven experience in asynchronous care, we are the market leader for online adaptive interviews. While newer entrants offer asynchronous modes of care, our experience and constant improvement to our clinical guidelines offer a higher standard of care at over 90% adherence.

We’ve also instituted a Clinical Quality Advisory Council, a collection of 14 healthcare leaders committed to providing clinical and strategic guidance to the virtual care industry. Council members perform reviews of Fabric's evidence-based clinical protocols. Additionally, the council supports ongoing quality assurance efforts and helps establish clinical quality best practices for virtual care. The council also guides in-depth studies around the safety, effectiveness, and value of virtual care.

We're expanding health equity.
We are on a mission to address healthcare’s biggest challenges. One of those is expanding access for rural, low-income, and non-English-speaking populations. Virtual care is the path to expanding access, but serving these groups requires modalities that work within market limitations. For example, we know that rural populations often struggle with access in terms of physical distance from care facilities as well as limited bandwidth and cell signal. The internet divide significantly affects rural and low-income populations, making them more likely to have metered internet plans or limited broadband access.

Our async-first technology excels in these circumstances because it requires lower bandwidth and can help address patient concerns before connecting them with a provider via another modality. This allows patients to avoid an unnecessarily expensive and time-consuming drive to a clinic or a data-consuming video visit.

Language is another significant barrier to health equity. Many health systems lack the staff to support non-English-speaking patients, causing visits to run longer and increasing the risk of delayed and avoided care. We are excited to announce that the Fabric asynchronous platform is now available in Spanish to support the largest non-English-speaking population in the U.S. Our dynamic content management system:

• Translates all patient-facing text into Spanish
• Translates patient inputs back into English for providers
• Presents care plans and patient education to the patient in Spanish