PatientBond’s cloud-based, digital health platform automates patient engagement and care coordination with two-way communications, response tracking and real-time adjustment & optimization. PatientBond offers solutions to tackle many business and clinical challenges, including Healthcare Consumer Awareness/Marketing, Pre Visit, Point of Care, Patient Loyalty and Patient Collections for Health Systems, Physician Practices, Urgent Care Centers and Payers. PatientBond personalizes communications based on patients’ motivations and channel preferences using a proprietary psychographic segmentation model developed by healthcare consumer experts from P&G, the worldwide leader in consumer products and advertising. PatientBond enables you to activate desired patient behaviors to increase revenue and volume while ensuring cost avoidance and savings.

Managing costs and capturing revenue are top of mind for providers these days. In 2022, industry research showed hospitals and health systems reported negative operation margins for six consecutive months.

To compensate, leaders are seeking ways to activate patients to produce more appointments and revenue. The problem is…manual patient outreach consumes significant resources and, too often, returns disappointing results.

A digital-first approach with Orbita Patient Activation and Outreach means providers can:

• Optimize call center operations to manage labor costs
• Reduce the steps required for patients to schedule services that generate revenue
• Unify the patient experience with integrated, automated communication campaigns

Orbita Patient Activation and Outreach automates patient engagement. Within a single platform, organizations can design, build and manage campaigns for a broad range of use cases – care reminders, appointment scheduling, delivery of test results, medical device updates and more.

Orbita is the connective tissue across healthcare communication systems for seamless and personalized patient interactions. We partner with healthcare and life science organizations to implement smart virtual assistants, powered by conversational AI, that engage patients across web, text and voice channels. Our solutions – which meet critical privacy and security standards – help organizations improve operational efficiency by automating workflows as they face the challenges of labor shortages, while also capturing revenue generated by routine, chronic and preventative care.

Reduce the call/outreach burden on staff through automated digital communications.

Can be bundled with other PatientBond Health, Marketing and Financial products or sold separately. Track all patient responses in a dashboard