From patient to provider to hospital, PXB provides the end-to-end solution to close the gap between patient expectations on exceptional care to the hospital providing their care.

Managing costs and capturing revenue are top of mind for providers these days. In 2022, industry research showed hospitals and health systems reported negative operation margins for six consecutive months.

To compensate, leaders are seeking ways to activate patients to produce more appointments and revenue. The problem is…manual patient outreach consumes significant resources and, too often, returns disappointing results.

A digital-first approach with Orbita Patient Activation and Outreach means providers can:

• Optimize call center operations to manage labor costs
• Reduce the steps required for patients to schedule services that generate revenue
• Unify the patient experience with integrated, automated communication campaigns

Orbita Patient Activation and Outreach automates patient engagement. Within a single platform, organizations can design, build and manage campaigns for a broad range of use cases – care reminders, appointment scheduling, delivery of test results, medical device updates and more.

Orbita is the connective tissue across healthcare communication systems for seamless and personalized patient interactions. We partner with healthcare and life science organizations to implement smart virtual assistants, powered by conversational AI, that engage patients across web, text and voice channels. Our solutions – which meet critical privacy and security standards – help organizations improve operational efficiency by automating workflows as they face the challenges of labor shortages, while also capturing revenue generated by routine, chronic and preventative care.

Provides analytical data for hospital administrators/leaders to see trends in patient care that lead to positive or negative patients satisfaction results. These results are received directly from patient without influence or pressure from staff asking questions or reviewing results.  

Real-time service recovery opportunities based on patient satisfaction scores below expectations.