Avia Logo

Compare Products


Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Bridge Interface
Bridge Interface

0 review

Digital Clinical Assistant (DCA)
Digital Clinical Assistant (DCA)

0 review

Categories

Solutions

Description

Product Description:

Better care starts with interoperability. Meet regulatory compliance, achieve greater patient outcomes, and boost operational efficiencies with Bridge Interface. Our robust engine allows you to interface with one or more EHR, PM, RCM, LIS and RIS systems and supports all the most popular interface technologies, including FHIR, HL7, REST API, XML, CSV, and SFTP-based file interfaces. With our vendor-neutral patient engagement platform and expertise in interface development, we enable healthcare organizations to deliver patient-centered care by facilitating communication between patients and providers and integrating patient healthcare data, regardless of the source system.

About Bridge Patient Portal:
Bridge is an award-winning enterprise patient engagement solution for healthcare organizations. The platform allows companies to replace their existing EHR’s patient portal, connect multiple health IT systems, consolidate patient engagement tools, and launch a digital front door. Scalable and easy to deploy, the solution is ONC 2015 Edition Certified and available as a client-branded web application and mobile app for Android and iOS. Bridge streamlines the patient experience by automating the entire care journey. Patients are kept engaged with customizable electronic communications, and multi-platform access to health, financial, and appointment information. Features include self-scheduling, health information access, secure patient-provider messaging, mobile intake, bill pay, telemedicine and much more. With a fully-documented and free API, healthcare organizations can easily create their own interfaces, add-on features, and run advanced reports. Founded in 2012 and headquartered in Dallas, Texas, Bridge is trusted by outpatient groups, specialty clinics, hospitals and EHR vendors as their patient engagement solution of choice. Bridge’s suite of products include: Bridge Portal The comprehensive patient portal is the company’s core product and offers secure patient-provider messaging, medical records access, lab results, prescription refill requests,, portal self-registration, two factor authentication, appointment requests and reminders, patient forms, broadcast messaging, proxy accounts, and patient education. Bridge Pay Bridge features advanced online bill pay and financial management tools with deep integration into many of the industry's leading Revenue Cycle Management and Practice Management systems. Advanced integrations with these systems and leading payment gateways allow patients to view their entire financial picture and pay their bill online in a PCI-compliant manner. Bridge Scheduling Bridge supports real-time, self-scheduling for most EHR/PM systems and accommodates custom workflows and complex decision trees. Appointments that cannot be self-scheduled can be routed as appointment requests. Once an appointment is scheduled, appointment reminders can be sent automatically via email, SMS, IVR and/or push notification for appointments made both inside and outside of the portal, even for patients that haven’t registered for a portal account. Bridge Scheduling can be made available directly on a company’s website, through Bridge’s patient portal, or in Bridge’s client-branded mobile app. Bridge Telehealth Bride’s telehealth solution leverages Zoom® for Healthcare and enables organizations to seamlessly connect telehealth into their visit workflow. It also integrates with existing modules like Bridge Intake and Bridge Scheduling to help providers develop automated, custom telehealth workflows across the entire care journey for greater efficiency. Bridge Mobile Healthcare organizations can publish their own, branded iOS/Android mobile app using the same user interface as the Bridge Portal web application, giving patients a unified web/mobile experience. The mobile app offers all the same functionality as the web application, including patient medical records, appointment scheduling, messaging, lab results, patient education, bill pay, and more. Bridge Intake A next-generation patient intake and check-in solution to conveniently capture all the important patient intake information in a single step. The product can be accessed throughout Bridge's patient engagement platform, which includes their patient portal and native mobile app, or via an SMS invitation sent to the patient prior to the visit. Bridge Intake uses a bidirectional interface to send and receive information, potentially from multiple EHRs and PM systems, and exports data to discrete data fields in the EHR/PM systems. Bridge Tasking Centralize patient requests and portal tasks with Bridge’s tasking solution. Similar to a support ticket system, Bridge Tasking is a perfect way to increase business efficiency and offer patients a better experience. Bridge Interface Interface with one or more EHR, PM, RCM, LIS and RIS systems with Bridge’s robust interface engine, Bridge Interface supports all the most popular interface technologies, including FHIR, HL7, REST API, XML, CSV and SFTP-based file interfaces.
Product Description:

The Digital Clinical Assistant is your solution to the prior authorization process. The Digital Clinical Assistant leverages innovative AI technology and a digital workforce to automate the burdensome process within Athenahealth EHR- eliminating the need to learn new tech or add to existing workflows. As a result, the DCA can improve the time to approval by up to 50%, increasing the number of approvals you can process daily. In addition, the DCA can reduce the cost of prior authorization by up to 60% and alleviate the administrative burden on your staff.

About Digital Blue:

Digital Blue is a healthcare consulting and solutions company focused on improving lives through optimized business performance. Our services and solutions empower leaders across the healthcare ecosystem to eliminate inefficiencies, increase productivity and improve patient satisfaction. Client benefits include; increased revenue, reduced operational cost and administrative burden, and improved quality of care. 

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

The DCA will gather all information from the open prior auth request, including reading the ePA portal key from faxes or digital documents attached to the prior auth request. The DCA uses APIs to retrieve data such as demographics, lab results, and medication history. The DCA executes business rules and submits the initial request in the provider's configured workflow. The DCA also updates internal notes with the ePA key, making navigation between ePA portal and the EMR easier

Prior authorization requirements knowledge base is continually and automatically maintained with minimal effort required outside of the clinical team outside of weekly check-ins to verify all clinical questions are being answered as they would (continuous quality improvement).

The digital worker entirely automates form completion via API access. Appropriate fields are populated by leveraging structured and unstructured data from the EHR.

DCA and its components are a secure, Microsoft Azure Cloud-based infrastructure.

Necessary documentation can be attached to satisy the prior authorization request via APIs

Prior authorization requests can be submitted on behalf of the health system through e-fax, payer portals, their party sites, etc.

Prior authorization request status is monitored in near real-time. It can be pushed back, along with other relevant information (e.g., tracking numbers, supporting text), into the appropriate work queues and fields within the EHR. Exceptions-Only processing is done by the clinician - ie: only clinical questions the the DCA is not configured for will be sent back to the clinical team.

Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:

The Challenge

  • Prior authorization is the most burdensome process for many providers
  • The number of procedures, drugs & DME requiring prior authorization continues to grow
  • Payers, providers, and CMS do not utilize common prior-authorization rules, standards, documentation, or processes –this causes up to 80% of initial prior authorization denials
  • Manual prior authorization processes are getting costlier due to additional administrative burdens.
  • Many delays in patient care are directly related to prior authorization delays and data entry errors, resulting in risk to the patient and questions from them and their families.

The Solution

  • Centralized prior authorization work-bench with optimized workflows, case tracking, and reporting
  • Automated retrieval of the most up-to-date formularies and prior auth guidance by payers
  • Automated gathering of disparate data and documents for consolidation and initial fulfillment of prior authorization requests
  • Real-time, intelligent notifications and tasking for prior authorization team to ensure efficient exception processing
  • Built-in assistance for prior authorization nurses through the centralized workbench
  • Exception-only involvement of prior authorization team, guiding to improve the initial prior authorization submittal process in the future.

The Benefits

  • Reduce prior authorization costs by up to 60%
  • Reduce the decision time on prior authorizations by up to 50%
  • Provide hundreds of hours per year back to nurses to provide quality care, as opposed to prior authorization administrative tasks
  • Increase the rate of first-pass approval of prior authorizations by up to 50%
  • Decrease patient’s likelihood of abandoning care due to frustration or inconvenience
  • Retain the familiarity of your EMR for physicians while streamlining the process for nurses
  • The DCA requires no changes to your existing EMR system
Pediatric use cases:

No modifications to the workflow are necessary for pediatrics

Users:

FQHCs, Primary Care, Mult-Specialty Physician Groups, Hospital Clinics, Physician Groups, Medical Group Practices, Independent Medical Practices, Telehealth providers, Ambulatory Surgery Centers, Urgent Care Centers, Hospitals, Pediatricians, Dermatologists, Endocrinologists, Gastroenterologists, Cardiologists, OBGYN, Community Health Centers, Rural Hospitals, Non-Profit Hospitals, Specialty Group Practices.

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Ambulatory EMR, Patient portal

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

athena

Hardware Compatibility:

Not applicable

Client Types

None provided
None provided

Awards

No awards image
edit-media
edit-media

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

Prior Auth Process As-Is

Prescriber opens the EMR and prescribes the prescription.

The pharmacy will notify the prescriber that a prior auth is needed

Prescriber will submit an electronic request for prior authorization through ePA or insurance portals

Prescribers and their staff input patient demographic information and history and answer clinical questions as they come in. 

The staff is constantly checking for status updates

Duplicate requests come in, typically at night and over the weekend. If the PA request isn't completed quickly enough, these must be filtered out manually.

Backlogged workbaskets and data-entry errors cause care gaps and delays in treatment.

Increased administrative burden is the number one cause in provider burnout and a significant cause for loss in revenue

DCA Optimized Prior Auth Process

The Clinician Opens the EMR and prescribes the medication

DCA monitors the EMR and other systems for PA work and kicks off the automated process

DCA auto-triages PAs and removes ALL duplicate requests as they come in

DCA auto-fills forms via APIs and submits the requests for medications it has been configured for based on your practices' volumes

DCA creates a work queue for any encountered exceptions

nurses work only the PA requests or clinical questions that the DCA is not configured for, saving time for high-value work

Based on payer rules, the DCA posts status updates/tasks to EMR and auto-updates status

60% reduction in manual effort

50% improvement in time to approval

100% elimination of duplicate requests

See more patients, improve employee satisfaction/retention, and get home on time!

Differentiators vs Competitors:

None provided

Keywords

Images

No images provided

1 of 2

edit-media
DCA Patient Care with a Heart

Videos

No videos provided

1 of 1

dca_priorauth_short (1).mp4

Downloads

No content provided

Alternatives

Company Details

Founded in 2012

team illustration
Share your product comparison with your collegues.

Need help narrowing down products?

Add more criteria to see your compatibility level for every vendor. It only takes a few minutes, just create a free account to get started.
back to top